Configuration Analyst

• We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance.

• We are FOR providing a personalized customer experience to our policyholders and producers.

• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do.

We do our best to:

• Demonstrate a desire to assist

• Listen for understanding and respond empathetically

• Explain things in a manner that is easy to understand

• Be knowledgeable students of our business

• Take full ownership to resolve questions and issues

• Be professional, polite and courteous

• Leave our customers and associates "better than where we found them"

Statement of Position

The Configuration Analyst reports directly to the Director - Business Application Support.

The Configuration Analyst is responsible for two key aspects of business applications support - both the daily operational/product support needs of the existing systems along with serving as a vital resource and consultative partner with key stakeholders in the business. This will include becoming an expert of the online tools used to maintain and configure the information systems and software to give the business the greatest use of the system. This position will need to understand our insurance products and master our business workflow in order to provide users with support and provide valuable insight of our policy administration system. In addition, this role will develop client relationships to achieve business objectives, coordinate designs, system validation, and configuration activities across solutions and work streams.

A Configuration Analyst is expected to:

• Work with Boston Mutual teams and vendors to maintain the policy administration system

• Master online system tools such as rules & rates engines, user groups and documents templates

• Become liaison between business teams and development teams to manage system workflows

• Plan and execute CM throughout the project lifecycle, including configuration, migration, deployment, and security

• Coordinating and directing system configurations

• Maintain a current understanding current environments and knowledge of the CM tools

• Create, review, and update existing configuration management plans

• Analyze configuration related issues and provide viable solutions

• Responsible for managing and troubleshooting the CM environment

• Prepare and maintain configuration documentation and plans

• Coordinate the individual and whole parts of a product

• Propose viable solutions for issues and continuous improvement items

• Perform daily operational support (Level 2-type troubleshooting)

• Provide production support, investigation and troubleshooting of technical apps and systems

• Bachelor's degree in Information Technology, Computer Science or a related discipline preferred.

Experience:

• 5 + years' experience in implementation and support of integration of information systems in a insurance setting.

• 3 + years' experience in the life insurance industry

Knowledge Requirements:

• Knowledge of various Configuration Management tools

• Knowledge of life insurance products and services

• Knowledge of Policy Administration Systems and workflows

• Knowledge of creating and managing complex databases

• Strong analytical skills

• Proficiency in Repository management

• Well versed in project management, agile mythology and product support

• Excellent interpersonal skills with ability to explain technical issues to technical and nontechnical staff

• Demonstrate exceptional customer service skills in order to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues

• Strong technical expertise with a wide range of technologies.

Boston Mutual Life Insurance (Canton, MA) All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands **_"FOR"_** - it is what makes us **_different_** and **_better_** in the market we serve. + We are **_FOR_** being a progressive life insurance company offering financial peace of mind to working Americans and their families. + We are **_FOR_** providing practical and affordable products designed for those we serve.