Information Technology Technician

• Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
• Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
• Provide audio-visual support for the on-site conference center and additional meeting rooms.
• Provide high-level support to members of the executive C-Suite
• Manage and facilitate moves, adds, and changes associated with end-user hardware
• Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
• Provide support of mobile devices and VoIP phones
• Resolve printer issues
• Provide timely resolution to customer issues and requests according to established SLAs
• Document and track work via online ticketing system
• Create and modify knowledge base (KB) articles and procedures
• Engage in occasional after-hours or surge support assistance to other functional IT areas, as required.

We are looking for an experienced Field Service Technician to provide on-site Information Technology support in Broomfield, CO. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience., * US Citizenship

• High School diploma and 4+ years work experience and supporting C-Suite executives
• CompTIA Security +
• Candidate must be able to be granted and retain a Top Secret/SCI clearance.
• Extensive knowledge of Windows 10/11 OS and Support
• Working knowledge and experience using Active Directory
• Working knowledge and experience using MS365; Teams, Intune, and OneDrive and application support
• Working knowledge of the installation of software via SCCM
• Experience in troubleshooting VPN connectivity issues
• Experience using online ticketing systems, Remote support application software ServiceNow
• Experience utilizing remote application software to provide service to both on-site and off-site users
• Experience supporting mobile devices
• Experience in imaging laptops and adding computers to the domain
• Basic networking troubleshooting skills
• Ability to work well with others and in a collaborative team environment
• Quality customer service and a proactive approach to problem resolution
• Excellent communication skills; oral and written
• Ability to drive between multiple local area sites

GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran