Systems Software Engineer II

Basic Purpose:

Positions in the Systems Software Engineer job family are responsible for evaluating, selecting, installing, and maintaining enterprise operating systems and technical applications for assigned platforms including enterprise servers and networks and for serving as a technical resource on enterprise hardware issues. Incumbents interact with technical and business customers to provide training and expertise in the design of specific applications to ensure the optimization of the platforms or technologies involved. The focus of work is on the efficient operation of enterprise operating platforms to support customer applications and the effective use of hardware and operating software in new or enhanced applications.

Essential Functions:

The functions within the job family will vary by level and specific assignment but will include the following:

Evaluate, install, customize, configure, and maintain enterprise operating systems including installing and testing new releases;

Evaluate operating efficiency, analyze performance and tuning, and assist in capacity planning and DASD management;

Analyze and troubleshoot operating problems to find problem areas and make fixes or work with the vendor for correction;

Advise technical staff in complex applications development to assist in avoiding problems of incompatibility with software capabilities;

Document changes to system functions and/or configurations for technical and customer reference; and

Review and evaluate new or upgraded systems software packages and related hardware and make recommendations based on established standards., specific operating system and platform. They perform routine assignments to complete system change and modification requests and assist higher level staff in all aspects of maintaining, updating, documenting, and monitoring the operating systems. Incumbents also provide continuing support for their assigned operating system, trouble-shooting and resolving common immediate problems. Work is assigned to provide a broader knowledge of the technology supported and to develop a high level of creative problem-solving in preparation for qualification at the next level of the family., This is the specialist level where incumbents have full and specialized knowledge in their assigned operating system(s). This may be a single, highly complex system or multiple, less complex systems. Incumbents have primary accountability for the installation, maintenance, and operating efficiency of their assigned systems. They work with a high degree of independence, providing technical leadership and work review for less experienced staff. Individuals at this level are able to identify and resolve the most complex system-related problems and deal directly with key vendor service representatives. Their work is characterized by the rapid application of technical knowledge to increase the efficiency and operation of the platform(s) supported. Incumbents may also be a Subject Matter Expert for their assigned system serving as third-tier support for operating problems and technical consultant on complex applications development projects. They are key members of project teams for enterprise applications involving their assigned system.

Lead Systems Software Engineer

This is the leadership level where incumbents are recognized experts in a complex operating system and related areas such as network or database applications. Incumbents lead projects for major upgrades or installations, providing technical guidance and work direction to technical staff and ensuring that projects are completed smoothly and on time. Incumbents may also be a Subject Matter Expert for an enterprise-wide system, assisting in technology planning and serving as a technical consultant on enterprise applications development project teams. They may also have formal leadership responsibilities for enterprise-wide functions such as security, disaster recovery, and the like.

Knowledge, Skills, and Abilities:

Knowledge of the specific operating systems, networks, and/or platforms supported;

Understanding of the hardware supported including mainframe, servers, workstations, peripheral devices, and the like;

Skill in the use of operating system software, companion software, utilities, and the like;

High level skill in identifying and resolving technical problems and/or effectively communicating the problems to vendor representatives; and

Ability to analyze complex operating problems, working independently until the problem is resolved.

Knowledge of operating systems software, platforms, and computer operations typically acquired through an undergraduate program in Computer Science with an emphasis on systems software or the equivalent and one to two years of related experience; and

Specific knowledge and experience in at least one related platform and operating system.

Preferred qualifications:

Technical Proficiencies

Jamf Pro/Jamf School Administration: Expert-level knowledge in managing the full Apple device lifecycle, including Automated Device Enrollment (ADE), creating configuration profiles, and managing Smart Groups for targeted scoping.

Apple School Manager (ASM) Integration: Proven experience linking Apple School Manager with Jamf to automate device assignments, manage Managed Apple IDs, and synchronize Volume Purchase Program (VPP) licenses.

Security & Endpoint Protection: Advanced proficiency in deploying and configuring CrowdStrike Falcon sensors via MDM. This includes managing Content Filter payloads, kernel extensions, and system extensions to ensure seamless endpoint security.

Application Deployment & Lifecycle Management: Skilled in packaging and distributing macOS, iOS, and iPadOS applications. Experienced in using Self Service for on-demand software access and managing in-house vs. App Store content.

Automated Patch Management: Expert in maintaining fleet compliance by automating OS and third-party software updates. Ability to prioritize critical security patches, manage deferrals for major OS releases, and monitor patch status through detailed reporting.

Preferred Certifications

Jamf Certified Admin (Jamf 200/300)

Apple Certified IT Professional (ACITP)

This position must be filled pursuant to the provisions of a collective bargaining agreement, and as such may be filled by a qualified bargaining unit member, should one apply

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