Data Analyst

Role Description: Data AnalystLocation: Basking Ridge NJAbout the RoleWe are looking for a detail-oriented Data Analyst to support customer analytics and business insights generation. The ideal candidate will have strong expertise in SQL, Tableau/Looker, and EDA, along with hands-on experience in churn analysis, ARPU analytics, Customer 360, and behavioral data insights.Role and responsibilities

• Perform exploratory data analysis (EDA) to identify trends, patterns, and anomalies in customer data
• Develop and maintain interactive dashboards and reports using Tableau / Looker
• Write and optimize SQL queries for data extraction, transformation, and analysis
• Analyze customer behavior, segmentation, and lifecycle trends
• Support churn analysis and retention strategies by identifying key drivers of customer attrition
• Perform ARPU (Average Revenue Per User) analysis to identify revenue opportunities
• Contribute to building and enhancing Customer 360 datasets and views
• Translate business questions into analytical queries and data-driven insights
• Ensure accuracy, consistency, and validation of reports and dashboards
• Utilize GCP (BigQuery, Cloud Storage) for data analysis and reporting

Technical skills requirementsThe candidate must demonstrate proficiency in,

• Strong proficiency in SQL (joins, aggregations, window functions)
• Hands-on experience with Tableau / Looker
• Strong understanding of EDA and data analysis techniques
• Experience in customer analytics use cases - Churn analysis, ARPU analytics, Customer segmentation, Customer 360
• Ability to analyze behavioral and transactional data
• Exposure to cloud platform- GCP- BigQuery, Dataproc, Composer
• Strong Knowledge in Python

Nice-to-have skills

• Experience with AI-native analytics tools and automation platforms
• Domain expertise in telecom, * Overall 9+ years with 3-5 years of relevant work experience in Data Analyst Customer Domain
• B.Tech., M.Tech. or MCA degree from a reputed university