Solutions Architect | DX

DX's Solutions Engineering Team at Atlassian is seeking a highly skilled and passionate Solutions Architect to be a key driver in the successful adoption and long-term growth of the DX product (getdx.com). You will serve as the technical authority for our customers after the sale, dedicated to solving our Enterprise customers' most complex implementation challenges and ensuring they realize maximum value from our solutions. Responsibilities:

• Lead Technical Implementation: Partner closely with Customer Success Managers to drive and lead all technical aspects of the post-sales lifecycle, including onboarding, complex integrations, and system architecture, ensuring a seamless transition from evaluation to production.

• Architecture and Strategy: Lead technical deep-dive sessions to understand a customer's long-term engineering goals, mapping the DX platform into their existing workflows and organizational structures.

• Custom Solution Engineering: Design and build tailored technical solutions-often creating integrations or workflows that don't yet exist-to connect the DX APIs with complex client environments and satisfy unique business requirements.

• Consultative Implementation: Ask thoughtful, detailed questions to navigate the nuances of a customer's engineering processes, branching strategies, and deployment pipelines to ensure the platform is configured for optimal performance.

• Trusted Advisory: Act as the technical "North Star" for Enterprise clients, providing strategic guidance on best practices for developer experience (DX) analytics, deployment methodologies, and cultural transformation.

• Feedback Loop: Capture and synthesize technical feedback and friction points from active customers to collaborate closely with the Product and Engineering teams, directly informing the product roadmap and feature enhancements.

Do you have experience in Workshop facilitation?, Technical Skills:

• Exposure to programming (Ruby/Rails or Python) with a solid understanding of APIs and RESTful services.
• Experience with version control systems like Git and the GitHub CLI.
• Familiarity with SQL (Postgres preferred) and the ability to leverage data for analytical solutioning.
• Knowledge of CI/CD pipelines, deployment workflows, and branching strategies.

Consultative Skills:

• Excellent communication and presentation skills, with extensive experience leading high-stakes technical workshops and executive-level discussions.
• Ability to translate complex technical architecture into clear business outcomes and value.
• Strong organizational skills to manage the technical delivery and resource requirements across multiple Enterprise implementations simultaneously.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: USD 128700 - USD 168025

Zone B: USD 116100 - USD 151575

Zone C: USD 107100 - USD 139825

This role may also be eligible for benefits, bonuses, commissions, and equity.

Atlassian's mission is to unleash the potential of every team. We build agile, DevOps, IT service management, and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies worldwide rely on Atlassian to work better together and deliver results. With Atlassian Rovo, teams can now find, learn from, and act on organizational knowledge faster using AI-powered search, chat, and automation agents—boosting productivity and collaboration across all their tools.