Personal Computer Tech

The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality.

Essential Functions

• Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.

• Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.

• Assists with troubleshooting software and network based issues.

• Moves IS assets and coordinates all equipment moves with other service departments as needed.

• Ensures information security by securely disposing of devices with local hard drives.

• Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.

• Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security.

• Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets.

• Provides high quality customer service.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

• Associate Degree in computer science, electrical engineering, telecommunications or related field preferred

• certification in Certified Electronics Technician (CET) preferred

• 0-1 years of experience with hospital information systems preferred

Knowledge, Skills and Abilities

• Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.

• Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment.

• Ability to install and configure various types of software, including network monitoring tools and diagnostics software.

• Strong attention to details.

• Ability to troubleshoot customer issues.

• Ability to work independently and be a team player.

• Ability to work in a fast-paced environment.

• Excellent customer service skills.

• Ability to solve technical problems quickly and efficiently.