Senior Microsoft M365 Engineer

• Provide support, oversight, governance, and tactical direction necessary to enable the delivery of M365 services. Participate in the On-Call support rotation for night and weekend production support.
• Offer significant input to the overall M365 architecture and operational governance model.
• Research, design, and implement components that are standards-based, high performing, highly available, and secure to deliver the required business functionality.
• Provide operational guidance to the enterprise on Exchange, SharePoint, and Power Platform Online.
• Assess the current environment to detect critical deficiencies and recommend solutions for improvement.
• Utilize capability modeling to align system strategy and planning with business strategy and goals.
• Consult with project teams to determine when services must be modified to accommodate project needs.
• Implement and promote standard configuration and change management processes and practices.
• Develop test plans, implementation plans, and project timelines for assigned projects.
• Assign work and provide mentorship to a team of M365 engineers, following industry established best practices.
• Monitor system performance, security, and compliance, and implement best practices and proactive improvements.

Delivering Technology

• Perform quantitative and qualitative analyses for service delivery processes and projects.
• Support existing systems and projects in at least one environment.
• Review the completeness of requirements prior to solutioning.
• Plan and coordinate implementation, and review quality control of systems' functional design, usability, functionality, and implementation.
• Coordinate with appropriate IT and vendor relations teams.
• Ensure early warning to leadership regarding degraded or missed service levels.

IT Governance

• Develop dashboard constructs designed to provide operational insights into compliance, security, status, and real-time overviews of M365 key performance indicators (KPIs) or data points.
• Develop and maintain detailed standards, process, and control documentation.

We are seeking a highly skilled and motivated Senior Microsoft M365 Engineer with deep expertise in Exchange Online, SharePoint, Copilot, and Power Platform. The ideal candidate will be responsible for designing, implementing, and supporting M365 solutions that drive business productivity and collaboration across our organization. This role requires a comprehensive understanding of both Microsoft M365 and Entra/Azure environments and management tools. Additionally, the ability to troubleshoot and resolve complex technical issues is essential for success in this position., * An undergraduate degree in engineering or computer science discipline is required. Alternatively, candidates may substitute at least five years of work experience in an M365 engineering role in lieu of a degree.

• Information technology experience must include the following:
• Providing operational support and configuration management of M365 Cloud platforms such as Exchange, SharePoint, and Power Platform Online, ensuring seamless communication and high availability across all connected services and platforms.
• Scripting experience with a focus on automating the management of M365 services.
• Experience designing, testing, and implementing configuration, compliance, and other M365 policies within Entra/Azure environments.
• A strong understanding of Microsoft 365 security, compliance, and governance features.

Preferred

• Demonstrated experience deploying state-of-the-art M365 capabilities into a large, geographically distributed environment.

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.