IT Manager

This position focuses on providing comprehensive technical support across end-user devices, cybersecurity, and laboratory IT systems. You will play a key role in ensuring smooth IT operations, resolving technical issues, and maintaining compliance with security protocols., * Respond to incoming IT and cybersecurity tickets via phone, email, ticketing systems, and instant messaging apps.

• Provide Tier 1, Tier 2, and Tier 3 operational and technical support for:
• End-user laptops, desktops, mobile devices, printers, and peripherals.
• MFA issues, password resets, endpoint security alerts, VPN access, and GxP-regulated systems.
• Operating systems (macOS, Windows) and standard business software.
• Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Power BI, Power Apps, and other internal business applications.
• Manage user accounts, permissions, and access rights in Microsoft Entra ID and Azure AD.
• Handle user onboarding/offboarding, including account setup, device provisioning, and access reviews.
• Escalate unresolved issues to senior IT staff or external vendors as needed.
• Document support requests, troubleshooting steps, and resolutions in the help desk system.
• Create and maintain technical documentation, user guides, and internal IT procedures.
• Implement and maintain security controls, including endpoint protection, firewall rules, multi-factor authentication, and patch management.
• Monitor security alerts, perform basic incident response, and conduct vulnerability assessments.
• Triage security incidents, document findings, and escalate to IT leadership when necessary.
• Assist with vendor security reviews and third-party risk management.
• Provide technical support for lab computing environments, including LIMS/ELN systems, imaging software, and scientific workstations.
• Troubleshoot connectivity between lab instruments and network storage systems.
• Collaborate with scientists to deploy and support new lab software tools., Clinical Administrator Clinical Development Clinical Operations Clinical Program Manager Clinical Project Manager Clinical Research Associate Clinical Research Nurse Clinical Research Scientist Clinical Services Clinical Study Manager Clinical Supplies Clinical Trials Manager / Administrator Drug Safety Feasibility Investigator Patient Recruitment Pharmacoeconomics Pharmacovigilance Study Site Coordinator Study Start Up

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• Proficiency in diagnosing and resolving technical issues across various platforms and devices.
• Familiarity with Microsoft 365 applications, macOS, Windows, and cloud-based systems.
• Knowledge of cybersecurity best practices, including incident response and vulnerability assessments.
• Experience with laboratory IT systems and scientific workflows is a plus.
• Strong communication skills and a customer-focused approach.
• Ability to create and maintain technical documentation.
• Willingness to work extended hours when required.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.