LEAD APPLICATION SUPPORT ADMINISTRATOR (TECHSHARE) , Information Technology

The incumbent of this position leverages expert-level knowledge to provide support to application users for the most complex application administration requirements of County users relating to configuration design, modification and data analysis as requested and supports application upgrades and conversions. The incumbent focuses on application administration support functions for complex applications with a community of business (CoB) and/or County-wide (enterprise) user base. The incumbent provides highly complex programming and support functions for ancillary add-ons and user exits as needed to facilitate the consumption of applications. The incumbent creates common processes to evaluate and respond to end-users' feedback, requests and application-use optimization requirements. The incumbent coordinates and conducts application and project training with appropriate end-user departments. Keeps current on legal and technical issues that impact the County. THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED, 1. Communicates with end-users and third-party vendors to obtain requirements for major projects and application updates.

2. Leverages expert-level/domain knowledge to design, develop, maintain, and execute testing of new and changed functionality. Documents processes and procedures.
3. Installs, modifies and maintains system tables and configurations based on CoB and/or enterprise-wide customer needs and business requirements.
4. Updates system end-user and training documentation. Conducts and supports end user training as needed.
5. Actively partners with business units to identify improvements that will increase efficiency of the systems and researches and implements application-use optimizations.
6. Provides second-level end-user support for the most complex end-user application administration requests and requirements.
7. Performs configuration management.
8. Conducts statistical reporting to management to aid data-driven management decision-making.
9. Manages interface and associated error logs and applies analytical tools to identify common trends to aid proactive problem resolution.
10. Maintains business process procedures in conjunction with the process owners.
11. Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex application-use problems.
12. Works closely with vendors to resolve issues and manage deployments.
13. Analyzes and resolves application data problems. Leverages analytical tools to identify and document any trends to drive proactive problem resolution.
14. Provides highly complex programming and support functions for ancillary add-ons and user exits as needed to facilitate the consumption of applications.
15. Manages user access rights.
16. Performs all other related duties as required.

• Bachelor's degree AND Three (3) full-time years of business operations and business-related application work experience. -OR-
• Associate's degree AND Five (5) full-time years of business operations and business-related application work experience. -OR-
• High School diploma or GED AND Seven (7) full-time years of business operations and business-related application work experience.
• Prior supervisory experience desired.
• Certification in IT Infrastructure Library (ITIL) Foundation preferred.
• Any industry certifications in enterprise resource planning (ERP) systems is a plus.
• Must have a valid and current driver's license.
• Extensive and broad-based experience with demonstrated understanding of business applications within a large and diverse enterprise environment or community of business.
• Strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.
• Demonstrable customer service skills and ability to professionally interact with a staff of disparate personalities.
• Must be able to multi-task and work independently on most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues.
• Regular attendance is essential.
• Ability to work independently or as part of a team.
• Extreme attention to detail is mandatory.
• Ability to communicate user requirements to both technical and non-technical County staff and vendors.
• Ability to participate in multiple projects concurrently without loss of quality on any project., + Bachelor's degree AND Three (3) full-time years of business operations and business-related application work experience.
• Associate's degree AND Five (5) full-time years of business operations and business-related application work experience.
• High School diploma or GED AND Seven (7) full-time years of business operations and business-related application work experience.
• None of the above

02

Do you have a valid drivers license?

To be considered for this position, your application must be complete and clearly demonstrate that you meet the minimum qualifications. Please ensure that all sections of the application are fully completed, including Education (specifying the type of degree, field of study, and graduation status), Experience, and Certifications/Licenses. Resumes alone will not substitute for a completed application. Incomplete applications will result in disqualification, as eligibility for minimum qualifications cannot be confirmed without full documentation. If selected for hire, you will be required to provide proof of educational attainment during the onboarding process.

Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudication in the past seven years and may include credit reports, motor vehicle records, employment records and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.

Physical Demands and Work Environment & Other Requirements

While performing the duties of this position, the incumbent is regularly required to bend, carry, hear, keyboard, lift below the waist, lift between waist and shoulder, lift to the side/twist, pull, push, reach, reach overhead, perform repetitive tasks, see color, see near, sit, squat, stand, stoop, talk, twist, use his/her hands, walk, work alone and with others, and work overtime.

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

*Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Harrison at (817) 884-1227.

01

Which of the following describes your combination of completed degree and minimum years of experience?, Do you have any prior supervisory experience? If yes, please describe your role and number of staff supervised.

04

Do you currently hold an ITIL Foundation certification?

• Yes
• No

05

Do you have any certifications related to enterprise resource planning (ERP) systems? If yes, please list them.

• Required Question

Employer Tarrant County