IT Support Analyst

A global gaming organization's IT Shared Services team is seeking an experienced IT Support Analyst to support studio operations in a fast-paced production environment. This contract role plays a key part in ensuring smooth day-to-day IT operations and delivering high-quality shared services support across multiple studio teams.

This is a dynamic, hands-on position ideal for someone who is self-motivated, customer-focused, and comfortable owning issues from intake through resolution.

Day-to-Day Responsibilities

• Provide onsite IT support for approximately 70 Windows and Mac workstations within a studio environment
• Troubleshoot desktop issues, Active Directory access, networking problems, and general system performance
• Support conference room technology, server rack maintenance, and assist with onsite infrastructure projects
• Deploy workstations and software; manage patching and security updates
• Create and maintain documentation and procedures for the local environment and broader IT support processes
• Administer SaaS platforms including Box, Aspera, Atlassian tools, AWS, Okta, Zoom, PagerDuty, Trello, and related systems
• Monitor and triage support tickets (Jira Service Desk or similar), prioritizing and resolving issues efficiently
• Coordinate onboarding for new hires, including workstation setup and account provisioning across platforms
• Manage Active Directory group membership and perform daily troubleshooting
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• 3 years of experience in IT support within a corporate environment
• Experience working in a Service Desk environment (Jira Service Desk or similar)
• Experience supporting Microsoft Windows, Windows Server, and macOS
• Experience with SCCM and JAMF
• SaaS administration experience, including identity management and vendor coordination
• Experience with automated OS/software deployment, antivirus management, and vulnerability remediation
• Working knowledge of scripting for task automation
• General understanding of TCP/IP, LAN & WAN networking fundamentals
• Mobile Device Management (MDM) experience
• Strong customer service mindset and communication skills
• Ability to work collaboratively in a team environment
• Bachelor's degree preferred

Nice to Have

• Experience supporting gaming, media, or entertainment production environments
• Experience working within large enterprise or global shared services models
• Exposure to cloud environments and infrastructure troubleshooting