IT Systems Administrator

Looking for an IT Systems Administrator II who thrives on using analytics, automation, and hands-on technical support to keep our global workforce running smoothly. Join a fairly new, innovative IT team positioned at the heart of client's tech organization acting as the critical bridge between Tier 1 Helpdesk support and advanced system engineering.

Provide hands-on Tier 2 IT Support, performing admin actions in core IT tools and technologies such as VS Code, Git, and command-line utilities to resolve complex technical issues Interpret data and analyze results from multiple sources (Gravwell/Splunk, Snowflake, HIVE…etc) to design, build, and maintain dashboards and reporting solutions that drive informed decision-making Maintain, monitor, and troubleshoot core systems ensuring secure daily operations for client employees globally Proactively identify, investigate, and flag issues or system anomalies, raising awareness with the team when recurring issues or themes present themselves and driving timely resolution Develop, document, and share best practices across the team by actively participating in team initiatives that promote operational excellence Collaborate cross-functionally with all IT Departments to support system integrations and process improvements Participate in on-call rotation for emergency escalations to ensure 24/7 system availability

Skills: What we're looking for:

• 3+ years of experience in IT systems administration, technical support,
• Experience in creating, maintaining, and interpreting dashboards and metrics using tools like Splunk, Gravwell, Snowflake, Hive, Apache Superset, Tableau, Retool, or Atlassian Analytics Strong troubleshooting skills with ability to quickly identify issues, perform root cause analysis, and drive resolution in high-impact situations Familiarity with the backend of an IT system/tool such as: Okta, LDAP, Google Workspace, Slack, Jira, Workday or related enterprise platforms Excellent communication and documentation skills with emphasis on cross-team collaboration and knowledge sharing Ability to work in PT time zone Willingness to participate in on-call rotation for emergency escalations Bachelor's degree in Information Technology, Computer Science, a related field or equivalent experience.

Nice to have:

• Experience with SQL queries and API integrations Advanced reporting and dashboard design skills for evolving business needs Experience analyzing data, dashboards, and trends to identify insights and evolving business needs.
• Demonstrated ability to quickly learn and master new technologies with minimal guidance Proven track record of ramping up on unfamiliar tools and delivering results