Desktop and Mobility Support
Role details
Job location
Tech stack
Job description
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
-
Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
-
Deployment of device drivers and windows patch updates
-
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
-
Manage the Security compliance health status of end user workstations
-
Working knowledge of enterprise Ticketing tool like ServiceNow
-
Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
-
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
-
Investigate desktop level incidents and identify root causes to be able to provide solutions.
-
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
-
Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
-
L2 Workstations operational support
-
Monitor and report on User experience.
-
Report on Workstation image deployments and patch compliance metrics
Requirements
Do you have experience in macOS?, Do you have a Bachelor's degree?, Qualifications : BACHELOR OF COMPUTER SCIENCE
Benefits & conditions
Pulled from the full job description
- Pet insurance
- Health insurance
- Vision insurance
- Dental insurance
- Commuter assistance, Salary Range $60,000 -$65,000 years TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.