VP, Engineering

The Vice President, Engineering is a senior technology leader responsible for engineering strategy, execution, and organizational excellence across iHerb's core platforms and operational systems. This role partners closely with Digital Experience, Marketing, Warehouse Operations, Enterprise Applications and other Business leaders to deliver reliable, scalable, and innovative technology that drives growth and customer trust.

This role will lead globally distributed engineering organizations supporting customer-facing e-commerce experiences, core Order-to-Cash (OTC) capabilities, and technology that powers fulfillment centers and logistics. The role sets technical and cultural standards while ensuring platforms are resilient, secure, and built for sustainable velocity., Engineering Leadership & Strategy

• Define and execute the engineering vision and multi-year technical roadmap aligned with company strategy
• Own delivery across customer-facing and back-end domains including e-commerce, Order-to-Cash (OTC), fulfillment center technology (e.g., WMS), and enterprise integrations
• Lead globally distributed teams while maintaining strong alignment, execution discipline, and cultural cohesion
• Balance speed, quality, reliability, and cost at scale
• Establish clear architectural direction while empowering teams to make strong local decisions

Organization & Talent

• Build, scale, and retain high-performing engineering teams through strong leadership, coaching, and career development
• Lead and mentor Engineering Directors, Senior Engineering Managers, and Staff/Principal Engineers
• Set expectations for engineering excellence, accountability, and outcomes

Execution & Operational Excellence

• Ensure predictable delivery through disciplined planning, prioritization, and execution across multiple time zones and regions
• Own the end-to-end delivery pipeline from code commit through production, partnering closely with a centralized DevOps organization
• Establish an owner/operator mindset within engineering teams, emphasizing service reliability, availability, and operational accountability
• Embed SRE principles into engineering practices, including service-level objectives (SLOs), error budgets, and blameless incident reviews
• Establish strong Test Engineering practices across automation, quality strategy, and shift-left testing to improve speed and confidence
• Partner with SRE, Security, Infrastructure, Enterprise Systems, and Compliance teams to ensure services meet PCI, SOX, and pre-IPO control requirements without sacrificing delivery velocity
• Use metrics across delivery, quality, reliability, and operational health to drive continuous improvement

Architecture & Technology

• Guide platform architecture across distributed systems, APIs, data platforms, cloud infrastructure, and enterprise integrations
• Ensure robust integration with ERP systems, including SAP, as part of the broader Order-to-Cash ecosystem
• Ensure systems are secure, scalable, and compliant with global regulations
• Lead the thoughtful adoption of AI-enabled capabilities within the SDLC, including developer productivity, test automation, code quality, and operational insights
• Evaluate and introduce new technologies pragmatically, reducing technical debt while enabling rapid innovation

Cross-Functional Partnership

• Partner closely with Product Management to align engineering investment with customer and business priorities
• Collaborate with Data, AI, UX, and Operations leaders to deliver end-to-end solutions
• Communicate clearly with executive leadership on progress, risks, and trade-offs

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Do you have experience in Team management?, * Proven experience leading globally distributed, multi-team engineering organizations

• Strong technical foundation in modern architectures (cloud-native, microservices, APIs, data platforms, enterprise integrations)
• Demonstrated success delivering complex, mission-critical systems spanning e-commerce, back-end platforms, and operational systems
• Experience partnering with Product, Operations, and Business leaders at the executive level

Preferred

• Experience in global e-commerce, marketplaces, logistics, or high-volume transaction platforms
• Exposure to data platforms, personalization, or AI/ML-driven systems
• Experience operating in hybrid environments (in-house, vendor, SaaS)
• History of scaling engineering organizations through rapid growth, Generally requires 15+ years of software engineering experience, including 8+ years in senior engineering leadership roles.

Education Requirements:

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

iHerb is a leading global e-commerce platform specializing in vitamins, supplements, and wellness products, serving millions of customers across 180+ countries. Our technology platform operates at massive scale, supporting complex global logistics, payments, personalization, and regulatory requirements. Engineering at iHerb is a core strategic function, not a support organization., iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity, At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.