Change Manager

The Change Manager owns the end-to-end IT change management process that governs modifications to mission-critical systems in a highly regulated federal IT environment. The role evaluates and authorizes change requests to ensure they are fully assessed for technical impact, business risk, and alignment with strategic objectives before implementation, while maintaining compliance and auditability. It works closely with IT operations, cybersecurity, development, and business stakeholders to schedule, communicate, and execute changes with minimal service disruption, maintain comprehensive change records, and drive continuous improvement of policies, workflows, and tooling to increase change success rates and service stability., + Oversee an ITIL-aligned change management framework, defining policies, roles, and workflows for standard, normal, and emergency changes across enterprise IT services.

• Review change requests for completeness, technical feasibility, risk, and resource implications, making approve/deny decisions or escalating items to governance forums such as a change advisory board.

• Plan and coordinate implementation windows, back-out strategies, and communication plans so that infrastructure, application, and security changes are executed with controlled and well-understood impact.

• Chair or co-chair change advisory board and related forums, facilitating risk-based discussion of major changes, resolving scheduling conflicts, and documenting decisions, conditions, and action items.

• Use ITSM platforms such as ServiceNow or similar tools to manage end-to-end change records, enforce approval workflows, and maintain auditable histories and configuration relationships.

• Monitor and report on change key performance indicators, including success rate, failed changes, emergency changes, and change-related incidents, using these insights to refine process controls and training.

• Collaborate with release, configuration, and incident/problem management leads to ensure change controls are integrated with deployment pipelines and post-incident corrective actions.

• Develop and deliver guidance and communications that help technical teams follow standardized change procedures, improve documentation quality, and meet compliance expectations in a highly regulated government environment.

• Bachelor's degree in an IT-related field (such as Information Technology, Computer Sc