Technical Support Specialist

AllSTEM Connections
Miami, United States of America
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 94K

Job location

Miami, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Android
iOS
Apple Mac Systems
Azure
Collaborative Software
Computer Security
Dynamic Host Configuration Protocol
Linux
DNS
Microsoft Exchange Server
Virtual Private Networks (VPN)
TCP/IP
Data Logging
Microsoft InTune
Laptops
Operational Systems
Google Meet
User Accounts

Job description

AllSTEM Connections is looking for an End User Support IT Specialist to provide on-site and remote technical support for corporate end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.

Responsibilities

  • Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.

  • Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility

  • Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you're based.

  • Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur.

  • Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate, ensuring their issues are fully fixed and they have an optimal IT experience.

  • Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.

Requirements

Do you have experience in Technical support?, * 5+ years of technical support experience with 100+ end users, complex, and fast-moving enterprise environment.

  • Working and Troubleshooting knowledge of Windows, networking, and information security topics.

  • Experience with macOS, Linux, iOS, Android is a plus

  • Working and Troubleshooting knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.

  • Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (Slack, MS Teams, Zoom, Google Meet)

  • Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.

  • Experience working with clients that are in windows and Dell machines. Laptops and towers.

  • Experience with Hardware and asset management to troubleshoot hardware and software.

  • Experience with rebuilding mailbox, checking cables, or getting monitor settings right.

  • Experience logging into exchange and troubleshooting outlook.

  • Be flexible, pleasant and follow client protocol.

  • Will be working 100% onsite in an office with end users

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Dental insurance, * 401(k)
  • Dental insurance
  • Health insurance

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