ServiceNow Developer

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

What You Will Do:

• Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

• 3 + years of ServiceNow experience supported by ServiceNow certifications: CSA plus one other certification.
• U.S. Citizenship with a Secret Clearance or Public Trust due to federal contract requirements.
• 1+ years of experience in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.
• 1+ years of experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Must be able to obtain a DHS Public Trust.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

What We Would Like You To Bring With You:

• Experience working in an Agile environment.
• Experience with ServiceNow automated testing framework (ATF).
• Experience with HAM, SAM and Virtual Agent
• Experience with web services integration, specifically Mid-Server, SOAP, and REST preferred.
• Active DHS Public Trust
• Agile, SCRUM, or SAFe certifications.
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.
• Strong analytical, and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.
• Heightened attention to detail when developing technical solutions.
• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Experience in customizing UI and creating complex workflows
• An understanding of integration techniques with external systems
• Experience troubleshooting and resolving technical issues
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Professional Skills:

• Highly effective analytical, problem-solving, and decision-making capabilities.
• Excellent communication and interpersonal skills to interface effectively at all levels of the business.

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Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records.