Junior Systems Analyst

This position provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The Deskside Services Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, and new system initiatives directly to end-users at customer sites., * Deskside support for any user where a ticket has been dispatched from the Service Desk

• Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include:
• Install OS
• Rename computer
• Join Domain
• Install software as per onboarding form
• Break/Fix support for end-user computer devices
• Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device
• Install specialty software which is not packaged in SCCM (software installed in small quantities)
• Order parts to repair hardware, with approval leadership.
• Assess issues and diagnose problems with local printers
• PIN PIV Resets utilizing security solutions
• Install local printer

Security Clearance: Candidates must be able to work without sponsorship and be able to obtain a Public Trust clearance., * Presentation and communication skills

• Ability to work quickly, accurately, and efficiently under tight deadlines.
• Must be highly organized, proactive, and collaborative.
• Ability to work independently and as part of a team and be flexible and agile to meet quick turnarounds and hard deadlines.
• Knowledge with other tools and techniques specific to this service area to efficiently conduct the transition of current data, information, and knowledge.
• Proficiency with ServiceNow
• Knowledge with Windows 10 and Windows 11
• Knowledge of MS Office 365 suite

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.