9-1-1 Systems & Network Specialist Hamilton County 911

Under general supervision, administers the District's data network and computer systems to include the design, installation and maintenance of servers and network infrastructure; troubleshoot, repair and provide technical support for the District's Computer Aided Dispatch (CAD) and 9-1-1 Telephony systems, and provide technical support to users.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Tasks

Assist in the supervision of contractors and vendors and provide technical support and assistance.

Maintain the District's local/wide area networks to include: personal computers, laptop computers, printers, servers, application software, routers, switches, firewalls, and wireless systems, cell phones, infrastructure cabling, and related components.

Perform routine system maintenance, optimization, and backups.

Assist in the planning, development, and implementation of computer system, networking, and telecommunication projects; assist managers in decision-making process prior to, during, and after implementation.

Provide technical support for satellite sites; coordinate support services; provide support for client/server network; respond to requests for service.

Assist other specialists and Technology Department staff in their duties when needed as directed.

Maintain logs and documentation of system operations, activities, modifications, maintenance, procedures, and other activities.

Maintain inventory of department equipment, components, parts, tools, and supplies; ensure availability of adequate materials to conduct work activities; initiate orders for new/replacement materials.

Maintain a working knowledge of a variety of computer and telecommunication operating systems, programming languages, and software programs, which may include word processing, spreadsheet, database, networking, e-mail, DHCP, DNS, Active Directory, Terminal Services, Microsoft Server and Client operating systems, Cisco IOS, Fortinet, VMware vSphere, and related information technology components.

Communicate effectively with supervisors, managers, co-workers, other departments, emergency services agencies, system users, vendors, sales representatives, technical service providers, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Attend various meetings as needed.

Maintain a comprehensive, current knowledge of applicable laws/regulations; maintain an awareness of new technologies, programs, equipment, trends, and advances in the profession; read professional manuals and publications to increase knowledge of computer operations; review technical manuals, documentation, and publications; attend workshops, seminars, and training sessions as appropriate.

Performs other related duties as assigned.

ADDITIONAL FUNCTIONS:

Perform general/clerical tasks, which may include minor equipment repair, answering telephone calls, typing documents, making copies, sending/receiving faxes, or filing documentation.

Provide assistance to other employees, divisions, or departments as needed.

Respond to incoming calls and pages during off-duty hours as needed., Hamilton County, Tennessee offers a lower cost of living, ease of getting around, a lively arts tradition, and abundant outdoor recreational opportunities.

Working for Hamilton County Government provides many great benefits - take a look at a few of those highlighted below…

On-Site Employee Health Clinic

• No copay to utilize clinic services.
• Clinic services include routine office visits, sick visits, labs, flu shots, and more
• TextCare - Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message.

(Employee access to the clinic is available from day one. A covered spouse or dependent has access as soon as their health plan coverage is effective. Children age 3 and up who are covered by the County's insurance are eligible to be seen.)

• Telehealth - Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options.
• One to One Provider Network - Availability to utilize a network of providers that provide a high level of care at a lower copay/cost.
• Health Management Programs - Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol)
• Nutritional guidance - Nutritional education provided to assist in making the appropriate food /health choices.

Knowledge of federal, state, district and county laws, rules, regulations, practices and procedures related to telecommunications, personal computers and peripherals. Knowledge of security methods and practices related to government database use. Knowledge of physical and virtual server installation, maintenance and repair. Knowledge of network systems, installation, maintenance and repair practices and procedures. Knowledge of customer service practices. Knowledge of virtualization systems and storage area networks. Knowledge of SQL queries and reporting. Knowledge of Asterisk PBX functionality. Knowledge of Microsoft Azure, Entra ID, and Exchange Online. Skill prioritizing, scheduling, assigning, reviewing and evaluating work. Skill evaluating, analyzing, planning and implementing new and/or enhanced software. Skill analyzing and resolving customer/client needs. Skill monitoring and troubleshooting microcomputer systems and related peripherals. Skill providing technical support and training to staff and end users. Skill utilizing verbal and written communication to develop reports, training and support end users in problem resolution. Skill utilizing customer service/public relations techniques when responding to inquiries and complaints. Skill establishing and maintaining effective working relationships. Skill effectively communicating in both oral and written form., A Bachelor's Degree in Information Systems, Computer Technology, or closely related field with three (3) years of experience. A valid driver's license is required., An Associate's Degree and five (5) years progressive work experience in a similar network environment and training that includes information systems management, network administration, computer programming, computer systems administration or technical support experience to include Microsoft and Cisco products. A valid driver's license is required., A high school diploma and seven (7) years progressive work experience in a similar network environment and training that includes information systems management, network administration, computer programming, computer systems administration or technical support experience to include Microsoft and Cisco products. A valid driver's license is required., Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. A valid driver's license is required., Microsoft, VMware, CCNA, or other relevant certifications are preferred., Work requires long periods of attention to detail, extensive computer keyboarding, and occasional lifting, bending, kneeling, stooping or crawling to maintain, repair, install or connect personal computers, servers, and peripherals weighing up to 30 pounds.

401(k) 4% Match, 457(b), Paid parental leave, AD&D insurance, Parental leave, Health insurance, Paid time off, Dental insurance

Full-time

Overtime, Weekends as needed, Holidays

401 W Martin Luther King Blvd, Chattanooga, TN 37402, This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.

All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.

All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice., * Low-cost prescriptions available to those covered under the County health plan.

• Over the counter items offered at cost.
• RxLocal App - Mobile app provides a convenient way to stay connected and manage your health. Through the app you can request refills and ask questions.
• On-site Pharmacist available to answer questions and provide information.

Hamilton County Government offers competitive insurance coverage to fulltime employees.

Medical coverage is offered through Cigna to fulltime employees. The County pays a generous portion of the medical premium. Two options are available to choose from: LCP (Local Cost Plus) and OAP (Open Access Plus).

• The LCP has a smaller network that includes most providers and hospitals, with the exception of Parkridge facilities/providers.
• The OAP is a national network of facilities/providers that includes most providers/hospitals, including Parkridge.

Dental coverage is a voluntary benefit available to fulltime employees. Three coverage options are offered: Cigna High Plan, Cigna Low Plan, and Sun Life DHMO.

• The Cigna High Dental Plan covers orthodontia for children up to age 18. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Cigna Low Dental Plan does not cover orthodontia. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Sun Life DHMO plan is a prepaid dental plan that offers benefits through a network of plan dentists. A dental provider must be selected when enrolling and services must be provided by that provider for benefits to apply.

Life Insurance/Accidental Death and Dismemberment is provided through Symetra. The County provides $30,000 of Basic Life/Accidental Death and Dismemberment coverage at no cost to fulltime employees.

Additional voluntary benefits fulltime employees have access to enroll in are as follows:

-Individual Short-Term Disability (STD) -Voluntary Long-Term Disability (LTD)

-Flexible Spending Account-Health Care -Flexible Spending Account-Dept. Care

-Flexible Spending Account-Transportation -Accident Insurance

-Critical Illness Insurance -Hospital Indemnity Insurance

Hamilton County Government Retirement for Fulltime Employees:

Pension - Legacy Plan (hired prior to 10/1/2015), in which the employer contributes 14.70%.

Pension - Hybrid Plan (hired on or after 10/1/2015), in which the employee contributes 5% and the employer contributes 4%.

401K - Employer contributes 5% and the employee can contribute the amount of their choice.

457b - Employees have the option to contribute to this plan if they choose.

Pre-Retirement Seminar:

Hamilton County Human Resources provides a pre-retirement seminar to those considering retirement, two times per year (1st and 3rd quarter of each year). Seminar topics covered may include:

• Health insurance assistance, Medicare info and counseling.
• Internal steps to take when an employee is ready to retire.
• Estate Planning
• Personal Financial Planning
• TCRS (Tennessee Consolidated Revenue Service) - Ham. County Pension
• Deferred Compensation/457 Plan - Nationwide
• Social Security Benefits

Parental Leave:

Hamilton County provides eight (8) weeks of paid maternity leave and two (2) weeks of paid paternity leave following the birth of a child or placement of a child with an employee in connection with adoption (age 13 or younger) or foster care.

Paid Time Off:

Hamilton County Government provides generous paid time off (PTO) to fulltime employees from the start of employment.

• Years 1 - 5: an employee will accrue 5.85 hours of leave, per pay period.
• Years 5 - 10: an employee will accrue 6.77 hours of leave, per pay period.
• Years 11-15: an employee will accrue 8.31hours of leave, per pay period.
• Year 15 and each year thereafter, an employee will accrue 8.93 hours of leave, per pay period.

At each anniversary, an employee can roll over up to 80 hours of unused PTO into their leave bank. (Up to 800 hours for employees hired on or after 1/1/2013).

Paid Holidays:

Hamilton County Government provides thirteen (13) paid holidays to fulltime employees.

New Year's Day Independence Day

M.L. King's Birthday Labor Day

President's Day Veteran's Day

Good Friday Thanksgiving (2 days)

Memorial Day Christmas (2 days)

Juneteenth

Wellness Facility:

Hamilton County Government provides a 24/7 fitness center, free of charge, to County employees and family members (age 14+) covered under the County's health plan. The fitness center offers cardio and strength-training equipment, along with group exercise classes throughout the year. (which may include Zumba, spin, yoga, etc.)