IT Service Delivery Manager

We are seeking a Senior IT Service Delivery Manager to join the Treasury Management / Enterprise Payments organization. This role is accountable for the ACH / PEP+ platform, serving as the single point of ownership for both production stability and delivery of strategic initiatives. The Senior IT Service Delivery Manager leads the ACH team, ensuring the reliability of mission-critical payment systems while executing roadmap initiatives that support business growth, regulatory requirements, and technology modernization. The role partners closely with business stakeholders, product management, architecture, infrastructure, operations, and vendors to deliver consistent, high-quality outcomes., * Serve as the single point of accountability for the ACH application within the Treasury Management / Enterprise Payments organization.

• Lead teams responsible for production support of mission-critical systems as well as delivery of new initiatives from the technology roadmap.
• Ensure effective incident management, SLA compliance, root cause analysis, and timely completion of all follow-up actions related to break/fix, monitoring, and system stability.
• Partner with business stakeholders to prioritize initiatives, balancing run-the-business and change-the-business work.
• Own and manage the technical backlog, including prioritization, dependency management, and resource allocation.
• Provide leadership through coaching, mentoring, and technical direction for team members.
• Interface with key technology vendors, holding them accountable for delivery commitments, quality, documentation, and skilled resources.
• Collaborate with Infrastructure, IT Operations, and interfacing application teams to ensure system reliability and alignment across dependencies.

• Bachelor's degree.
• 10+ years of hands-on technology experience, including a mix of application development and production support.
• Experience supporting applications on a mainframe platform.
• Demonstrated leadership experience in technology delivery or operations.
• Experience with resource management, budget management, and work prioritization.

Preferred Qualifications

• Proven ability to build high-performing teams by providing clear vision and direction.
• Experience in Technology Application Delivery, particularly within mainframe-based environments.
• Working knowledge of PEP+ and ACH processing.
• Experience partnering with business teams to define technology requirements and roadmaps aligned to business outcomes.
• Experience managing the full system delivery lifecycle, preferably in an Agile delivery model.
• Experience supporting mainframe applications using DB2 and CICS.
• Experience with enterprise integrations, including REST APIs and z/OS Connect.
• Background in banking or financial services technology.
• Strong written and verbal communication skills.

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at