Senior Platform Engineer

Develops and manages scoping and requirements definition, and ensures traceability to the source.

Build, configure, and customize enterprise platform applications, modules, and workflows, including core service processes such as Incident, Problem, Change, and Service Request.

Implement integrations with third-party systems using REST, SOAP, and API-based technologies.

Design, develop, and optimize platform-level logic and automation by writing configuration scripts, event-driven code, and workflow execution routines to enforce business rules, manage data operations, and support complex interaction patterns across the enterprise.

Analyze system performance issues, apply corrective actions, and manage upgrades.

Stay current with platform releases, emerging features, and industry best practices for enterprise application ecosystems.

Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.

Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.

Utilizes appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.

Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.

Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.

Defines, documents, and executes small projects or sub-projects. May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.

Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement. Contributes to identifying, analyzing, and documenting hazards and safety risks.

Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.

Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.

Implement and manage access controls, roles, permissions, and authentication mechanisms to ensure secure and compliant system operation.

Provides technical advice to project teams and mentors less experienced staff to foster talent development.

Strong ServiceNow Platform Management experience

Hands-on experience with ServiceNow Performance Analytics, Virtual Agent, or AI Search

Version control tools (e.g., Git, Jenkins)

Experience developing platform logic and automation using Glide scripting languages, such as Glide scripting and ServiceNow APIs

Knowledge of ITIL processes and frameworks