Senior Technical Program Manager

Microsoft Specialized Clouds (MSC) delivers secure, compliant, and highly reliable cloud environments for mission critical customers. We are looking for a Senior Technical Program Manager (STPM) to lead cross cloud quality and reliability programs across our sovereign clouds.

In this role, you'll drive the strategy and execution of quality workflows-spanning Change Management, Platform Resiliency, Service Health & Incident Management, and Capacity. You'll orchestrate work across engineering, product, and operations teams to ensure our cloud services meet a consistently high bar for quality, safety, and customer trust.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead quality programs: Own planning and execution for the Quality Excellence Initiative (QEI) to drive key quality and reliability initiatives across specialized and sovereign clouds, driving clear staging plans, milestones, and success metrics.

• Deeply understand the four quality pillars: Build and maintain deep knowledge of Change Management, Platform Resiliency, Service Health/Incident Management, and Capacity health across MSC, surfacing trends, gaps, and opportunities.

• Drive governance and safe deployment practices: Ensure service teams align to quality governance, KPIs, and safe deployment standards, and help evolve those standards over time.

• Orchestrate cross functional execution: Coordinate across engineering, product management, operations, and partner teams so quality objectives are integrated into roadmaps, wave planning, and day to day execution.

• Own end to end processes: Act as the primary point of contact for quality programs-guiding service teams through readiness, tracking action items, and continuously improving workflows.

• Support leadership reviews: Prepare content and insights for monthly executive reviews and cross org quality forums, and co lead weekly v team meetings focused on quality posture and progress.

• Escalate and resolve issues: Proactively identify risks, triage new issues, and drive closure on critical actions that impact quality or reliability.

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values) .

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

• 2+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, OR product development OR equivalent experience.

• 6+ years of experience managing cross-functional and/or cross-team projects.

• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

• Experience in cloud infrastructure, reliability engineering, incident management, or large-scale service operations.

• Familiarity with quality or reliability programs (e.g., safe deployment practices, service health KPIs, SLOs/SLIs).

• Experience working with or around sovereign, government, or regulated cloud environments.

• Track record of leading complex, cross team technical programs from design through execution.

• Strong ability to connect technical details (telemetry, KPIs, incidents, capacity) to program decisions and priorities.

• Excellent communication and stakeholder management skills, including experience presenting to senior leaders.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.