Principal Customer Privacy Specialist

• Provides guidance on highly complex policy issues with enterprise impact, leveraging internal contacts to pressure test and develop industry-leading solutions to mitigate risk and to drive privacy, data protection and data governance with innovative solutions.

• Reviews and/or creates internal and external guidance and controls to ensure compliance with all relevant laws and internal requirements.

• Develops and maintains current knowledge of emerging trends and best practices for privacy, shared compliance, artificial intelligence, data protection and data governance.

• Serves as a point of contact for internal clients regarding privacy compliance issues.

*Manages major cross-functional projects and initiatives, with a focus on building in privacy compliance.

*Solves unique, complex, and sometimes escalated problems, anticipating issues and developing innovative solutions. Presents findings and recommendations to senior leaders to gain agreement.

*Works with key business partners in risk and compliance, cybersecurity, HR and law to support strategic initiatives that have enterprise impacts.

*May provide direction and coaching to other Privacy and Compliance Analysts.

This position is hybrid, working from your remote office and your assigned work location based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader., * Acts as a thought leader, applying extensive unique subject matter expertise in the development of privacy strategy or resolution of complex privacy issues

• Passion for/interest in privacy/compliance/strategy

*General understanding or experience with various regulatory requirements including CCPA, HIPAA, CAN-SPAM, TCPA

• Strong project management skills

• Strong analytic capabilities

• Excellent written and verbal communication skills, able to explain complex issues in clear and concise terms

• Superior time management, planning, and organizational skills

• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation

• Highly collaborative, able to work cross-functionally; possessing the ability to forge relationships and partner effectively

• Ability to work on complex regulatory and business problems

Qualifications

Minmum Education

*BA/BS or equivalent work experience in business or other relevant discipline

Minimum Experience:

• Job-related experience, 8 years (For example: experience with privacy, compliance, risk, audits, cybersecurity, governance or utility operations.)

Experience Desired

• Experience in privacy, 3 years

• Experience in compliance, 3 years

• Experience in risk management, 3 years

• Experience in cybersecurity, 3

*Experience in Power BI

License/Certification desired

In Enterprise Risk and Compliance, the Privacy team delivers a broad range of expertise to drive integrated, cross-organizational solutions to effectively manage privacy risk and compliance for the enterprise. By providing strategic guidance and program governance, the team helps the organization balance risk, compliance, regulation, operations, and customer and coworker experience. We aspire to build leading programs that enable Enterprise Risk and Compliance and PG&E to thrive in our management of risk, compliance, audits, and privacy.