Product Manager, Commercial Systems and Tools

Grade Level (for internal use): 10

The Team: Market Intelligence's Tools & Technology team works in close collaboration with nearly all internal departments - Sales, Relationship Management, Marketing, Client Support, Product Management, Content, and Technology. We are responsible for the product management of all Commercial Technology platforms that support our client facing stakeholders within Market Intelligence. Our delivery of best-in-class platforms enables our front-line commercial teams to successfully partner with prospects and customers.

Responsibilities & Impact:

• Execute tactical support with the Associate Director, Commercial Systems and Tools in implementing strategic roadmaps for the global sales technology ecosystem, focusing on platform optimizations and enhancements that increase Revenue team member efficiency, data, and ease of use

• Become in-house expert for Revenue Technology ecosystem, including day-to-day usage support for Revenue team members globally

• Coordinate with IT, Product Management, Sales, and Sales Operations teams to support the deployment of prioritized sales technology initiatives under senior guidance

• Manage day-to-day coordination of system integrations, data quality improvements, environment management, and release activities, including effective change management to ensure smooth feature and tooling deployments

• Develop and maintain usage and adoption reporting across sales tools, analyzing data to identify underutilized features and present optimization recommendations

• Support financial tracking and vendor management activities including license monitoring, renewal coordination, cost reporting, and vendor performance documentation

• Identify and document Revenue team member friction points, technology gaps, and high-impact improvement opportunities through regular stakeholder feedback collection and system usage analysis

• Assess training gaps and skill development opportunities across sales technology platforms, partnering with the Revenue Education team to develop timely and comprehensive training programs and enablement tools

• Assist in evaluating overlapping sales tools and support rationalization efforts to streamline the sales technology ecosystem and improve operational efficiency, We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can., At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

• Bachelor's degree in Business, Information Systems, Technology, or related field with 3-5 years of experience in sales operations, technology operations, or business analysis roles
• Hands-on experience with CRM platforms and adjacent Sales technology such as Salesforce, HubSpot, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Salesloft, etc. including user administration, reporting, and basic configuration
• Proficiency in data analysis and reporting tools including Excel, Tableau, Power BI, or similar business intelligence platforms for creating dashboards and performance metrics
• Proactive mindset with strong ability to identify improvement opportunities, take initiative on process enhancements, and drive solutions forward independently
• Excellent communication and stakeholder management skills with experience collaborating across cross-functional teams in a global environment
• Experience with project coordination and change management principles in technology deployment or business process improvement initiatives

Additional Preferred Qualifications:

• Experience, understanding and expertise in Salesforce

• 3+ years of experience in product ownership or business analysis

• Self-starter with drive and demonstrated ability to execute in a fast-paced environment

• History of teamwork and proven ability to deliver results

• Strong communication skills, including oral, written, and presentation

• Ability to build and establish strong working relationships and resolve conflicts

S&P Global states that the anticipated base salary range for this position is $83,180 to $106,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan., We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.