Staff Software Applications Engineer

Applications Engineering is a varied, deeply technical role, where you will not only use your expertise but your interpersonal skills to support our partners through their technical challenges. This role focuses on supporting our open-source software solutions and ecosystem for server, cloud computing and AI applications.

Working with customers means that you will need to understand what they want to achieve, analyze their requests and issues, and provide a solution that moves them forward. Your job role will have several components:

• Provide support for our partners with firmware and software related problems on their Arm-based systems.
• Crafting content and guides for customers to understand our ecosystem and the usage of our software systems
• Training our partners to enable them to develop and optimize their Arm-based software applications, * Provide fast and accurate technical answers to customer questions
• Develop guidance and documentation for Arm software developers based on results from customer questions and internal investigation
• Work with customers to help identify potential firmware and software issues
• Cooperate with Arm engineers across multiple product groups, disciplines, and offices to help solve technical problems
• Help deliver customer training classes, both remotely and (possibly) in-person
• In the future, be available for some travel to customer and other Arm sites
• Develop tools and techniques to aid other Arm Application Engineers solve problems more efficiently.
• Work with Arm IP design and product management teams to improve partners experience and influence IP feature development
• Mentor junior members of the team

Salary Range:$191,100-$258,500 per year We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

• 8+ years' experience in firmware/software & tools development
• 8+ years' experience in C development
• Good understanding of the Linux kernel (subsystems and device drivers)
• Good understanding of UEFI, ACPI and Devicetree
• Understanding of Arm processor architecture, including cache behavior, and memory system behavior
• Experience with debugging of low-level code, device drivers, bootloaders
• Silicon and firmware bring-up experience
• Excellent communications skills (both written and verbal)

Desirable Skills & Expertise

• Ability to work un-supervised
• Ability to learn new processor and system features quickly
• Ability to be flexible about daily tasks and assignments
• Experience with the Arm Architecture and processors
• Good understanding of modern sever SoC architecture, system MMU and PCIe
• Experience doing customer presentations, both in person and remote
• Experience with Arm software development tools
• Experience with RTL simulation tools
• Experience working with customers across different cultures

Arm is the industry’s highest-performing and most power-efficient compute platform with unmatched scale that touches 100 percent of the connected global population. To meet the insatiable demand for compute, Arm is delivering advanced solutions that allow the world’s leading technology companies to unleash the unprecedented experiences and capabilities of AI. Together with the world’s largest computing ecosystem and 22 million software developers, we are building the future of AI on Arm.