Azure Virtual Desktop (AVD) Customer Engineer

We are seeking an experienced Azure Virtual Desktop (AVD) Customer Engineer to design, deploy, and operate enterprise-grade virtual desktop and RemoteApp solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices. This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands-on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady-state operations. Key Responsibilities

Design, implement, and support Azure Virtual Desktop (AVD) environments for enterprise customers.

Act as a customer-facing engineer, delivering greenfield deployments, migrations, and operational support.

Provide architectural guidance across Azure compute, storage, networking, identity, and security layers.

Ensure solutions align with Microsoft-supported and documented AVD configurations. Azure Virtual Desktop Core Responsibilities

Design and deploy Azure Virtual Desktop solutions, including: o Pooled and Personal host pools o Windows 11 Enterprise multi-session and single-session desktops o RemoteApp and full desktop delivery models

Build and manage session host environments using: o Azure Virtual Machines o Custom images and image lifecycle management (capture, versioning, updates)

Configure and manage: o Host pools, application groups, and workspaces o Scaling plans and capacity optimization o FSLogix profile management using Azure Files or Azure NetApp Files

Integrate AVD with supported identity models: o Microsoft Entra ID Hybrid Join or Entra ID Join (where supported) o Active Directory or Entra Domain Services as required

Secure AVD environments using: o Conditional Access and Multi-Factor Authentication o Azure networking controls (VNets, subnets, NSGs, routing)

Troubleshoot and resolve: o User sign-in and session initialization issues o Performance and resource contention problems o Application launch and FSLogix profile issues Migration & Modernization

Support customer migrations from: o On-premises VDI platforms (e.g., Citrix Virtual Apps and Desktops, VMware Horizon) o Legacy Remote Desktop Services (RDS) environments o Traditional physical desktop deployments

Assist with: o User persona analysis and workload suitability o Host pool sizing and cost optimization o Positioning Azure Virtual Desktop vs Windows 365 based on supported Microsoft guidance Windows, Identity & Security Integration

Configure and secure Windows 10/11 Enterprise images for virtual desktop use.

Integrate AVD with: o Microsoft Entra ID o Conditional Access and Zero Trust access policies

Implement security controls including: o Microsoft Defender for Endpoint o OS hardening and recommended security baselines

Collaborate with endpoint management teams using Microsoft Intune where applicable. Troubleshooting & Automation

Perform advanced troubleshooting across: o AVD session hosts and control plane dependencies o FSLogix profiles and storage layers o Azure networking and identity flows

Use supported tooling such as: o Azure Monitor and Log Analytics o Event Viewer and FSLogix diagnostics

Automate deployments and operational tasks using: o PowerShell o ARM or Bicep templates o Azure CLI

Maintain clear, customer-ready documentation and operational handover materials., Proven experience with: o Pooled and personal host pools o Windows 11 Enterprise multi-session workloads o FSLogix profile management

Solid understanding of: o Azure compute, storage, and networking fundamentals o Identity-driven access and Conditional Access

Experience delivering solutions in a partner, MSP, or consulting environment.

Strong hands-on experience with Azure Virtual Desktop in enterprise environments.