Senior IT Support Specialist

This role is ideal for an experienced IT professional who can troubleshoot methodically, communicate clearly with non-technical users, and take ownership of issues from diagnosis through resolution. You'll work closely with a small, highly experienced team while operating with a high level of independence in a fast-paced professional services environment. If you're someone who enjoys solving problems, supporting people, and being a trusted technical resource, we'd love to connect. What You'll Do Technical Support & Troubleshooting Serve as primary point of contact for IT support requests across workstations, peripherals, applications, and connectivity Diagnose and resolve technical issues using structured troubleshooting methods Support Windows 10/11 environments, hardware (docking stations, printers, monitors), and network printing systems Assist both onsite and remote users across VPN, wireless, and mobile environments Support a wide range of business applications used in a professional services setting Systems Administration & Infrastructure Support Perform account and workstation administration using Active Directory Assist with Group Policy, authentication, endpoint configuration, and network connectivity troubleshooting Support system updates, workstation deployments, and general infrastructure maintenance Maintain secure and reliable system performance across offices User Support & Communication Communicate directly with partners and staff to diagnose issues and guide troubleshooting in real time Translate technical concepts into clear, approachable guidance for non-technical users Provide responsive, professional support in time-sensitive or high-visibility situations Encourage a positive helpdesk experience that builds user trust and engagement Ownership & Operational Support Maintain ownership of issues through resolution, including appropriate escalation when needed Document troubleshooting steps and solutions for internal knowledge sharing Participate in on-call rotation and provide after-hours support as required Support multiple office locations, including regular on-site presence as needed Who You Are

5+ years of hands-on IT support experience in a corporate or professional services environment Strong ability to independently diagnose and resolve technical issues Experienced supporting Windows-based environments and Active Directory Solid understanding of networking fundamentals (DNS, DHCP, VPN) Organized and able to prioritize issues impacting business operations Clear communicator with a service-oriented mindset Professional and composed in high-pressure or time-sensitive situations Comfortable working independently while collaborating with a small team Preferred Experience Group Policy troubleshooting and administration Microsoft 365 environment support Virtualization platforms and endpoint management tools Firewall and network security fundamentals Remote access technologies Experience supporting accounting or professional services applications Why You'll Love Working with Us Tight knit, highly experienced IT team

401(k) Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources

At PB&H, we value reliability, responsiveness, and thoughtful problem-solving. This role is critical to keeping our teams connected, productive, and supported across all offices.