IT Project Manager/Business Analyst

Performs senior-level business/systems analysis work. Coordinates gathering, development, and documentation of user requirements; and the review, assessment, and improvement of business processes. Uses best practices in business analysis and process modeling. Must be able to apply analytical skills to various business and technical processes.

Works under the direction of the Business Analyst Team Manager., Identify opportunities for improving business processes to be more efficient or effective and assist in the business case vetting and preparation of proposals for information management efforts. Focus on business value to develop ideas, including awareness of industry trends, risk assessments, business continuity, and business capability requirements. Lead business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience. Manage business requirements and monitor throughout the software development life cycle (SDLC); scrum master role and in an agile scrum environment. Coordinate and analyze user requirements, procedures, and problems to automate or improve existing systems; and coordinate and/or analyze computer system capabilities, workflow, and scheduling limitations. Lead information systems implementations, enhancements, automation and resolution of issues for M365, SharePoint Online, workflow automation and file transfer processing. Lead project teams and/or operational and strategic organizational efforts that involve managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating with third parties/vendors and delegating tasks. Develop and plan project deliverables design documentation, test plans, and risk assessment plans, and provide comments and suggestions to document owners; identify potential project risks and challenges and present strategies to mitigate or avoid them; manage project's scope and acceptance. Lead successful projects with information systems technologies, hardware and software such as servers, telephony, network, data center maintenance, disaster recovery, identity access management, information security, patching, upgrades and enhancements.

Other Duties and Responsibilities Develops training curriculum and conduct formal system training. Coordinate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation. Performs other duties as assigned.

Professional Expectations Attends all meetings, meets delivery deadlines and is available during ERS office hours. Logs in and remains available & reachable via Microsoft TEAMS during work hours. Attends remote meetings with camera on unless meeting is arranged for camera off. Coordinates leave and vacations with ERS manager. Must dress appropriately for a business/business casual environment. Communicates respectfully and works harmoniously with all co-workers, customers and vendors. Provides exceptional customer service. Is flexible; able to work under pressure and; able to adapt to change; and able to work on multiple problems and tasks. Takes initiative to prevent and solve problems.

Ability to analyze and troubleshoot complex issues and propose solutions. Ability to analyze systems and procedures. Ability to write and revise standards and procedures. Ability to handle multiple projects. Ability to communicate effectively using excellent written and verbal communication skills. Ability to communicate at all management levels and to communicate with both technical and non-technical personnel. Ability to understand each division's business processes and their dependencies. Knowledge of business analysis procedures, business process modeling and design, requirements and process modeling tools, and meeting facilitation. Ability to obtain and sustain the cooperation of others. Ability to provide excellent customer service. Ability to present a professional image and demeanor to internal and external contacts.

WORKER SKILLS AND QUALIFICATIONS

Graduation from an accredited four-year college or university with major course work in management information systems or business administration.

8 years Experience planning, eliciting, analyzing, and managing business requirements and monitoring throughout the software development life cycle (SDLC)

8 years Experience leading simple and complex business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience

8 years Experience performing a business relationship manager (liaison) role between functional and technical teams

8 years Experience leading project teams and/or operational and strategic organizational efforts that involved managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating third parties/vendors and delegating tasks

8 years Experience with projects addressing some of the following fields: data management, data quality, data warehousing, data modeling, data migration and integration secure file transfers enterprise system analysis enterprise architecture information security principles

8 years Experience working in a scrum master role or in an agile scrum environment

8 years Experience with information systems implementations and enhancements, enterprise level applications and resolution of issues with complex technology components: M365 implementations SharePoint Online implementation SharePoint workflow automation File transfer processing New software security review and evaluation

8 years Experience leading successful projects with information systems technologies hardware and software: servers, telephony, network, data center maintenance, disaster recovery Identity access management information security improvements patching, upgrades and enhancements

Preferred

8 years Experience in a wide range of business environments including business consulting

8 years Experience with a variety of system implementations and enhancements supporting business areas related to building operations, finance, benefits processing, procurement, contracts, legal, audit, human resources, vendor relations, project management, communications

8 years Technical expertise and experience in business systems analysis, system configuration, information security, and internal control frameworks

8 years Technical expertise and experience with reporting databases, database design development, data modeling, mapping

8 years Technical expertise and experience conducting enterprise business analysis such as problem/opportunity analysis, business case and business architecture development, feasibility studies and comprehensive risk assessments supporting value-based decision-making

8 years Technical expertise and experience creating comprehensive system-level documentation, system implementation standards, and training materials for users with varied levels of technical understanding

4 years Experience with MS Azure DevOps for requirements management, and project implementation

4 years Experience with project management software

Masters of Business Administration (MBA), CCBA, CBAP, CSM, CSPO, PMI-PBA, PMP, ITIL, ICGB, or related

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