IT Help Desk Technician
Role details
Job location
Tech stack
Job description
TEKsystems is seeking an experienced IT Help Desk Technician in Rochester Hills, MI. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving technical problems, and is eager to build long-term career growth in IT. Our client is actively investing in their technology and people-and they're looking for someone who's enthusiastic, collaborative, and ready to be a trusted technical partner for the business.
Why You'll Love This Role
- Gain exposure to enterprise-level technologies and a wide range of platforms
- Be a key contributor in a growing, forward-thinking organization
- Hands-on ownership-from onboarding new hires to resolve complex issues
- Work with both local and global users
- Opportunity to improve processes and make a real impact
- Partner with experienced IT teams and continue developing your technical skills
What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ensure outstanding user experience., * Serve as a primary support resource for help desk and IT related issues
- Troubleshoot hardware, software, and network-related issues
- Manage and resolve tickets while maintaining SLAs and best practices
- Own new hire onboarding, including account creation and equipment setup
- Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
- Provide Active Directory and Group Policy support
- Support business applications, SaaS tools, and collaboration platforms
- Troubleshoot and support MDM solutions
- Maintain and support standard and custom system images
- Assist with server, networking, phone systems, and VPN access
- Document solutions and help improve IT processes and standards
- Escalate complex issues to appropriate IT teams when needed
Requirements
Minimum 4+ years of experience in:
- IT support environments
- Windows and macOS desktop support
- Active Directory and account management
- Office 365 and G-Suite support
- SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
- MDM platforms (JAMF, Kandji, or similar)
- Ticketing systems and queue management
- Network and hardware troubleshooting
- VPN and access support
- Deployment, configuration, and maintenance of end-user device
Ideal Candidate Traits
- Passion for technology and continuous learning
- Strong troubleshooting and problem-solving mindset
- Excellent customer service and communication skills
- Comfortable working independently and as part of a team
- Organized, accountable, and proactive, Troubleshooting, Hardware, Customer service, technical support, Deployment, Windows 11, Help desk, Troubleshooting hardware, O365, Windows, Office
Benefits & conditions
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
