Quality Assurance Tester- Journeyman (Remote)

The Work : The Associate Quality Assurance Tester (QA Tester) is responsible for working with Senior testers to craft thorough and comprehensive test scripts to ensure the highest standards of quality are met on every user story. The Associate QA tester will create test scripts, provide detailed testing results, and work with the development team to explain results. The Associate QA tester must have familiarity with agile methodologies and time management to ensure testing completion within each sprint.

This position will be working directly with stakeholders and the technical team, and must be able to communicate effectively via phone, web conferencing, and MS Teams. The Associate QA tester must provide detailed pass/fail documentation for all work products, must be able to navigate the application easily, and must ensure understanding of end state functionality prior to work entering a sprint.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

• Our core work hours are 9am - 5pm Eastern Time

What You Will Do:

• Create test scripts to accurately evaluate all functional criteria
• Provide detailed documentation of testing results for all stories and features
• Author UAT scripts and assist in UAT facilitation
• Work with end users to troubleshoot issues during UAT
• Work closely with development team and clients to understand functionality, communicate testing results, and at times demo functionality to users
• Work an agile framework, collaborating with other quality assurance testers, business analysts, developers, training team, and product owner to ensure solutions meet client needs with the highest quality.
• Test integrations
• Work with Senior QAs to assist as needed

• US Citizenship is required (required by the federal government for this position).
• Active Public Trust Clearance (any agency)
• Must be able to obtain a DHS Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
• 3+ Years experience in quality assurance testing
• 2+ years experience reviewing and analyzing data and documentation related to system quality.
• 2+ years experience authoring test scripts
• 2+ years experience testing all product backlog items (stories and tasks) and providing pass/fail documentation for each product backlog item
• 1+ years experience working in an agile environment
• 1+ Experience creating test scripts for UAT

What We Would Like You To Bring With You:

• Active DHS or DoW Public Trust clearance
• Strong experience working in an agile environment
• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project.
• Experience working across multiple projects.
• Experience with ServiceNow CSM, ITSM, and App Engine
• Has an active CSA
• Experience testing telephonic systems

Professional Skills:

• Strong verbal and written communication skills
• Proactive and highly communicative
• Good understanding of basic system technologies as they relate to the project deliverables.
• Experience working in a fast-paced environment

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ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy. We will consider for employment qualified applicants with arrest and conviction records., At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.