IT Technician
Role details
Job location
Tech stack
Job description
- Our IT Technician will perform a variety of duties in support of end users for IT hardware or software.
- Provide front line, customer facing IT Deskside Support in a fast-paced setting.
- Troubleshoot Windows11 operating system issues and perform hardware repairs on HP laptops (hard drive, RAM, etc.).
- Utilize ServiceCentral for ticket creation, tracking, and detailed resolution.
- Manage loaner laptop pool, ensuring timely returns and accurate inventory.
- Troubleshoot Windows11 operatingsystem issues and perform hardware repairs on HP laptops, * Upon offer of employment, the individual will be subject to a background check and a drug screen.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
- Must be able to obtain a Security Clearance and maintain one.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Requirements
Do you have experience with Windows Software troubleshooting, imaging computers, and customer support?, * High School Diploma or GED.
- Minimum of 3 years of experience consisting of hardware repair.
- Minimum of 3 years of experience consisting of operation of systems such as Windows.
- Minimum of 3 years of experience providing technical support in an in-person setting.
- Minimum of 3 years of IT support experience.
Preferred Skills / Qualifications:
- Demonstrated ability to resolve issues quickly while maintaining high customer satisfaction.
- Comfortable working with both Windows and macOS platforms and mobile device provisioning.
- Experience maintaining accurate records in ServiceCentral.
- Strong communication skills and able to collaborate effectively.
- Microsoft Office suite proficiency (Excel, Word, Outlook, PowerPoint).
- Strong service orientation.
- Heavy customer service skills include being able to de-escalate a stressed client and being able to fix issues quickly.
- Microsoft Office suite proficiency (Excel, Word, Outlook, PowerPoint).
- Be able to collaborate with other deskside support technicians.
