Information Technology Supervisor II

Under the general direction of the Information Technology Manager I, the Information Technology Supervisor II (IT Sup II) leads and manages staff within the Office of the Information Security Officer's (OISO) Security Solutions Engineering (SSE) Unit. The SSE Unit performs the Department's most complex information security functions in support of CDCR's compliance with federal and state regulations, including NIST requirements, HIPAA Security Rules, and the State Administrative Manual (SAM) Information Security standards. The mission of the OISO is to safeguard the confidentiality, integrity, and availability of information within the CDCR by providing proactive security expertise; creating and maintaining a resilient and secure infrastructure; and fostering a culture of security awareness and compliance throughout the organization. In support of this mission, the IT Sup II provides strategic and technical leadership in the engineering, implementation, and oversight of enterprise security solutions that protect CDCR's information assets and ensure secure, reliable operations. The role promotes industry best practices, guides technical integration efforts, and ensures the secure design and operation of systems across the enterprise.

Most positions at CDCR Enterprise Information Services are eligible for telework. This position is primarily telework and may require in-person attendance when requested., We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

Commitment The California Department of Corrections and Rehabilitation (CDCR) and the California Correctional Health Care Services (CCHCS) are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities. CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department. CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities. Please visit our website to learn more about Enterprise Information Services. Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities, Describe your experience evaluating enterprise-level technologies or networked assets for security weaknesses and developing mitigation strategies. In your response, discuss:

• Your involvement in assessing areas such as wireless networks, mobile devices, VPN, email, storage, backups, system interfaces, or third-party applications
• How you identified vulnerabilities and translated them into prioritized recommendations
• How do you prioritize these mitigation efforts when constrained by organizational resources such as time, money, and personnel?
• How your findings influenced decision-making, remediation activities, or long-term security improvements

Provide an example demonstrating your ability to balance security requirements with business functionality.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions.
• Demonstrate advanced knowledge in the information security domain.
• Excellent interpersonal skills and experience effectively leading a team.
• Ability to learn and train others in advanced troubleshooting of technology issues.
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders.
• Demonstrate ability to handle multiple changing priorities simultaneously and effectively.
• Exercise good judgement, work well under pressure, and meet deadlines.
• Demonstrate strong organizational and time management skills in a fast-paced environment.
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
• Experience providing excellent customer service in IT.
• Strong verbal and written communication skills including IT documentation and policy writing.
• Strong analytical/problem-solving and research skills.
• Working Knowledge and experience with:

• Microsoft Operating System environment and Office 365
• Configuring, managing, and troubleshooting various hardware, software, and mobile devices
• Enterprise client/server network environment including wireless technology
• Virtual Private Network and Virtual Desktop Infrastructure
• ServiceNow or other IT service management and ticketing tool

• Shall create and promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

The main EIS location is in a park-like campus setting across from the Folsom Lake auto dealerships in Rancho Cordova, close to US Highway 50 and the Hazel light rail station. We are minutes from historic Sutter Street, the Folsom Premium Outlets, and many dining establishments.