Director, Customer Solution Architect

Team Leadership & People Development

• Lead, coach, and mentor a team of CSAs across a defined region or set of strategic accounts.
• Conduct 1:1s and annual development planning focused on outcomes, career progression, and contribution to Teradata's strategic goals.
• Drive engagement and performance management aligned to sales outcomes, customer satisfaction, and team effectiveness.
• Partner with Sales, Field Technology leadership and HR leadership in recruitment, onboarding, and development of CSA talent.
• Optimize CSA resource allocation to align with priority accounts, technical complexity, and opportunity potential.

Technical Strategy & Innovation

• Guide CSAs in building a "Technical Vision for Success" across accounts, aligning platform capabilities with customer strategies and long-term architecture.
• Champion adoption of underutilized features, available capacity, and differentiators-particularly in cloud, AI/ML, and modern analytics architectures.
• Identify and cultivate innovative customer use cases and new solution concepts, helping CSAs to integrate them into customer's future-state vision.
• Ensure teams leverage internal consumption tools, whitespace analysis, and domain insights to maximize customer value and ARR expansion opportunities

Operational Execution & Technical Sales Alignment

• Enable CSA teams to support sales cycle execution via technical visions, solution design, architecture reviews, and delivery planning.
• Supervise the creation and execution of scalable customer facing experiences (e.g., demos, POCs, benchmarks) to support consumption and technical win strategies.
• Partner with Cloud Ops, Consulting, and Engineering teams to secure technical approvals, validate entitlements, and accelerate implementation.
• Provide technical oversight for quoting, proposal documentation, and provisioning activities.

Customer Engagement & Business Value Leadership

• Oversee and safeguard the ongoing Teradata business through account health management, risk mitigation, and customer satisfaction.
• Direct and oversee team usage of Early Warning System (EWS) signals to reduce churn and improve account stability.
• Drive understanding and documentation of business value delivered by Teradata solutions across stakeholders and lines of business.
• Act as an executive-level liaison with customers to understand business and technical needs, remove adoption blockers, and prioritize roadmap inputs.

Influence & Advocacy

• Serve as the "Voice of the Customer" within Teradata, capturing insights to influence product strategy and prioritize enablement needs.
• Promote Teradata's technical leadership across customer engagements, partner ecosystems, and internal go-to-market programs.

• 10+ years of experience in data and analytics, with a strong foundation in pre-sales, solution architecture, or customer success leadership.
• 5+ years in a people leadership role managing technical teams within an enterprise software environment.
• Deep understanding of data warehouse architectures, big data technologies, cloud ecosystems, and modern AI & analytics platforms.
• Experience in customer-facing engagements with SVP and C-level executives; excellent executive presence and communication skills.
• Proven track record in building trusted customer relationships, driving adoption, and delivering measurable business outcomes.
• BA/BS in Computer Science, Engineering, or a related field; advanced degree preferred.

What You'll Bring

• Familiarity with Teradata solutions strongly preferred; knowledge of competitive platforms such as Snowflake, Redshift, Databricks, etc., required.

Pay Rate: 230800.0000 - 288400.0000 - 346100.0000 On-Target Earnings

Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance.

Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: https://www.teradata.com/About-Us/Careers/Benefits

At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.