Senior Technical Support Engineer

As a Senior Technical Support Engineer on our North Front End Production Support Team, you will provide 24x7 monitoring and support for mission-critical applications that process the authorization and settlement of credit, debit, check, and prepaid transactions. The team also delivers day-to-day production support to clients-including merchants, gateways, and vendors-when production issues arise.

This role is ideal for someone who is intellectually curious, technically strong, enjoys solving complex problems, and thrives in a fast-paced, high-impact environment.

What you'll do:

• Provide 24x7 production support for applications within the Cards and Payments domain running on AIX operating systems.
• Develop UNIX shell scripts to support monitoring, automation, and reporting.
• Create dashboards, alerts, and monitoring solutions using Splunk and Dynatrace.
• Monitor application health using UNIX, C programming utilities, Splunk , Dyntrace and Extrahop.
• Collaborate with merchants, gateways, and vendors to troubleshoot issues and support new production functionality and assist new merchants as they go onboard & live with updated software applications.
• Execute change records and perform incident analysis, ensuring timely responses in accordance with contractual SLAs.
• Investigate and resolve incidents assigned via Service Point, prioritizing based on severity and business impact.
• Participate in rotational shift coverage, including weekend support, as part of a 24x7 operational model., * This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

• 6+ years of experience in providing 24x7 production support in a financially critical environment.
• 3+ years of experience in incident, change, and problem management processes.
• 3+ years of experience writing UNIX shell scripts, including awk and other utilities.
• 2+ years of experience writing Splunk queries and developing dashboards or alerts.
• Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.

Experience that would be great to have:

• Experience in fintech/financial services domain, specifically supporting systems in the Cards and Payments domain.
• Experience in leveraging AI technologies for automating processes.
• Ability to manage multiple priorities and meet deadlines in a high-pressure environment.
• Experience in working independently while coordinating effectively with clients and internal teams.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.