Automation Strategist

• You combine early data signals with strong first principles thinking to make decisions and evaluate progress.

• You embody our cultural anchors

• You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.
• Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.

What You'll Do

• Guide Customers' Automation Strategy

• Build deep relationships that uncover goals, challenges, and priorities.
• Advise on automation governance, best practices, and cross-functional program structure, process and design.
• Help customers set goals and adopt AI-orchestrated processes across lines of business.

• Discover and Deploy High-Value Use Cases

• Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.
• Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.
• Translate business problems into orchestration strategies that deliver measurable value.
• Capture the prior state and descriptive metrics that help you quantify the impact of the work.

• Drive Customer Outcomes

• Demonstrate ROI and unlock new value paths through expanded automation usage.
• Accelerate renewal and expansion by deepening customer maturity and outcomes.

• Collaborate Across Zapier

• Partner with Sales, Support, Product, and others to deliver a unified customer experience.
• Share insights that influence roadmap decisions, positioning and GTM strategy

• Build a World-Class Program

• Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.
• Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally

• You see opportunity in ambiguity and building things that scale

• You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.
• You enjoy creating playbooks as much as running them.
• You appreciate that each customer is unique, yet you build frameworks that scale across them.

• You're a strategic, customer-centric problem solver.

• You're relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.
• With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team
• You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.
• You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.

• You connect business goals to product solutions

• You're skilled at discovering what customers actually need (not just what they say),
• You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction
• You think in systems, logic, and orchestration frameworks, but don't get bogged down in technical details.
• You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.

• You're an exceptional communicator

• You communicate strategy and insights with clarity, empathy, and precision.
• You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.
• You leverage automation and AI yourself to execute with clarity, speed, and alignment..

Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.