Sr Client Services Consultant
Role details
Job location
Tech stack
Job description
Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship., * Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
- Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
- Leads and participates in both customer- and internal-facing presentations and meetings.
- Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
- Participates in client account audits and strategic planning process.
- Partners with Financial team in completion of client reports; analyzing results and identifying trends.
- Leads and coordinates implementation of the addition of MetLife products on a basis.
- Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
- Maintains awareness and knowledge of MetLife's and competitors' products and trends.
- Perform other related duties as assigned or required.
Requirements
Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * 5+ years of relevant experience
- Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
- Excellent organizational, interpersonal, and communication skills, both written and verbal.
- Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- Ability to balance client expectations with MetLife capabilities
- Self-motivated to learn more about the business and is proactive in personal development
- Optimized day-to-day processes to maximize efficiency while maintaining high quality and accuracy
- High school diploma or equivalent required
Preferred:
- Knowledge of Group Benefits core products including Life, Disability, and/or Dental
Benefits & conditions
3.83.8 out of 5 stars $107,300 - $110,000 a year Tuition reimbursement, Parental leave, Health insurance, 401(k) matching, Vision insurance, Dental insurance, Life insurance, Employee assistance program, Disability insurance, Volunteer time off Remote, The expected salary range for this position is $107,300 - $110,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife
