Cloud Engineer, Specialist

Join us as an energetic technical evangelist who blends servant leadership with practical measurement and storytelling for the CTO's AI SDK Team. You'll foster an education-first culture-learning, teaching, and sharing-while delivering white-glove support to pilot teams as they adopt and refine agile ways of working. You use metrics thoughtfully-when they're needed to illuminate outcomes and guide decisions. You are detail oriented, able to organize technical documentation in a fulfilling manner. You thrive on collaboration across multiple organizations. You're excited about vibe coding and contributing to the team deliverables. To amplify success and scale, you'll generate promotional materials that bring the work to life, including spotlights, learning paths, content, and short videos that showcase progress and enable broader adoption.

Core Responsibilities

1. Plans and implements new technologies and major releases for the most critical enterprise-wide IT cloud platform projects. Designs, implements, and deploys cloud computing systems to support and meet business needs. Identifies, recommends, and implements opportunities for improvement and performance issue solutions.

2. Provides expert level technical support and ensures reliable operation of cloud production. Diagnoses and troubleshoots the most complex issues for cloud computing systems on multiple platforms. Maintains comprehensive technical knowledge of software and infrastructure platforms.

3. Develops technical standards. Tests and evaluates IT vendor products. Reviews configuration parameters to optimize system performance and maximize operation uptime

4. Elevates code into the development, test, and production environments on schedule. Provides follow up production support. Submits change control requests and documents.

5. Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.

6. Trains and mentors more junior staff on processes and technologies. Troubleshoots and resolves the most complex issues elevated from staff. Provides guidance and consultation as required. Updates, writes, and maintains documentation for the department.

7. Administers system activities. Writes the technical portion of assigned deliverables. Performs systems analysis, including system requirements analysis and definition, and logical design.

8. Participates in special projects and performs other duties as assigned.

• Minimum of eight years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience., * Learning & Teaching (Education Focus): Demonstrated ability to quickly absorb new information and effectively train, coach, or guide others. Skilled at breaking down complex concepts to ensure clear understanding and practical application.
• Metrics Gathering, Analysis & Interpretation: Proficient in collecting both quantitative and qualitative data, analyzing trends, and translating insights into actionable recommendations that support data-driven decision-making
• Promotional Content Development: Experienced in developing clear, compelling, and audience-focused promotional materials that communicate value, generate interest, and advance organizational objectives.

About Vanguard At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.