White Glove Deskside Support Technician

A White Glove Deskside Support Technician provides premium, on-site, high-touch IT support, primarily for executives, VIPs, or in high-pressure environments. Responsibilities include proactive troubleshooting of Windows/macOS devices, meeting support, and rapid issue resolution with high professionalism and discretion, ensuring minimal downtime., * VIP/Executive Support: Provide immediate, on-site assistance for C-suite executives and VIP users, acting as a single point of contact.

• Hardware & Software Support: Install, configure, and repair laptops, desktops, mobile devices, and peripherals.
• VIP Meeting/AV Support: Provide on-site technical assistance for executive meetings, presentations, and special events.
• Proactive Maintenance: Perform routine checks on executive technology to prevent issues before they occur.
• Concierge IT: Deliver a personalized experience, anticipating needs rather than just reacting to issues.
• Troubleshooting & Resolution: Act as a high-level on-site resource (Tier 2/3) for complex hardware/software issues and network connectivity (Wi-Fi/VPN).

Do you have experience in macOS?, Do you have a Associate's degree?, * Experience: 3-10+ years in deskside support, with specific experience supporting VIPs or in high-pressure environments (e.g., finance, luxury retail).

• Technical Skills: Deep knowledge of Windows and macOS, Microsoft 365, Active Directory, and mobile device management (MDM).
• Soft Skills: Exceptional customer service, high discretion and professional presence, patience, and strong communication skills.
• Flexibility: Often requires a "can-do" attitude, flexibility to work outside normal business hours, and ability to work under minimal supervision.
• Education/Certifications: Typically an Associate's or Bachelor's degree in IT, or equivalent experience; Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are preferred, * field service support technician: 3 years (Required)

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program, A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $42,000.00 - $68,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance