State Procurement Agency Support Administrator

The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support. Key responsibilities include:

• Conducting basic contract reviews to identify and address Personally Identifiable Information (PII) concerns.
• Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with agency standards.
• Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors.
• Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges.
• Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines.
• Providing excellent customer service and ensuring clear communication with internal and external stakeholders.

• Attention to Detail: Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information.
• Procurement Knowledge: Familiarity with procurement processes, contract management, and public sector regulations is highly desirable.
• Problem-Solving Skills: Ability to assess issues, conduct research, and develop practical solutions.
• Technical Proficiency: Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus.
• Communication Skills: Excellent verbal and written communication abilities to assist requestors effectively and professionally.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Customer Service Orientation: Commitment to providing high-quality support and assistance to stakeholders.
• Legal Awareness: Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines.

Preferred Qualifications:

• Previous experience in procurement, contract management, or a related field.
• Knowledge of state procurement policies and procedures.
• Experience in ticketing systems or customer service platforms., Previous experience in procurement, contract management, or a related field. Required 2 Years Experience in ticketing systems or customer service platforms. Required 2 Years Knowledge of state procurement policies and procedures., Degree or coursework in business administration, business management, public administration or finance. Required 2 Years Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts. Required Strong problem-solving skills to assess, research and resolve procurement related issues effectively. Required Strong organizational and communication skills. Required Background in legal studies. Desired Prior experience working with Service Now. Nice to have Data visualization (Power BI) experience. Nice to have Template creation, inventory module, item catalog management experience (People Soft v9.2) Nice to have