Software Development and Support Engineer

Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.

Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.

Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.

Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)

Eligibility: Candidate must possess an active TS/SCI clearance and be willing to obtain a CI Polygraph, Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

QUALIFICATIONS:

8+ years of related software development experience

Required Skills:

Proficiency in system administration and maintenance

Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).

Experience with Containerization and Kubernetes.

Experience using Helm Charts

Troubleshooting and problem-solving skills related to hardware, software and network issues.

Ability to perform root cause analysis for system failures and implement corrective actions.

Basic experience with scripting languages such as Python, Bash, or PowerShell.

Capacity to make decisions under pressure and manage competing priorities.

Strong communication skills to liaise with stakeholders and convey technical information effectively.

Strong analytical and critical thinking skills.

Ability to work independently as well as in a team environment.

Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.

Active TS/SCI clearance required and eligibility to obtain a CI poly

Desired Skills:

Experience managing container platforms (e.g., Openshift, Rancher)

Strong experience with scripting languages such as Python, Bash, or PowerShell

Ability to troubleshoot Postgres Databases

Familiarity with graph databases (e.g., RedisGraph, Neo4j)

Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)