Data Center Engineering Operations Manager

We are seeking a Data Center Engineering Operations Manager to serve as a leader and technical expert for our generator and HVAC service team across a cluster of our northern VA Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The ideal candidate will have proficiency in electrical and mechanical systems.

The Service Team Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center cluster with a special emphasis on advanced maintenance and troubleshooting of stand-by diesel generators and mechanical cooling systems. They manage Engineering Operations Technicians who maintain, operate, and troubleshoot mission-critical data center facility equipment, particularly electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• Execute the InfraOps vision and goals

• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion

• Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs

• Effectively and efficiently manage the operations budget and expenditures

• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

• Coordinate change management resources

• Provide weekly reports to the Data Center DCEO Cluster Manager

• Write and deliver performance reviews for staff

• Maintain the on-call schedule coordinating absence and vacations of their direct reports

• Recruit and train technicians to ensure appropriate staffing levels

• Travel up to 50% of the time to local sites

Physical Requirements:

• Walk jobsites in uneven terrain

• Work at heights and from ladders

• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl

• Respond to off hour emergency calls

2+ years of people management and team development experience

• 5+ years of engineering work managing large-scale services experience

• Experience maintaining SLAs through the implementation of proactive issue detection and reporting

• Experience operating a mission-critical team or product

• High school or equivalent

• Current, active US Government Security Clearance of TS/SCI with Polygraph

• Can travel to local sites up to 50% of the time

Preferred Qualifications

• 3+ years of work in a management position with 5 or more direct reports experience

• 5+ years of work in data centers with an emphasis on building and equipment operation experience

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.