Senior Analyst, Program Manager & Platform...

We are seeking a Platform Administrator to own and manage an enterprise project planning and portfolio management platform used to track business cases, initiatives, financials, KPIs, and milestones. This role serves as the internal platform owner and primary administrator, working closely with an external vendor who acts as the product owner.

The ideal candidate brings a balanced skill set, equally comfortable with technical system administration and business process enablement. This role requires strong collaboration with stakeholders to understand how initiatives are planned, funded, and measured, and then translate those needs into system configuration, workflows, dashboards, and integrations.

Platform Ownership & Administration

• Serve as the internal owner of the project planning and portfolio management platform

• Administer and configure platform functionality supporting:

• Business cases and initiative tracking

• Financial data (budget, forecast, actuals)

• KPIs and performance metrics

• Milestones and delivery status

• Manage system configuration, data structures, and platform standards

• Design and maintain role-based access, permissions, and system controls

• Own user provisioning, access changes, and platform governance

Vendor Partnership & Solution Delivery

• Partner with the external vendor (product owner) to test, evaluate, and implement new platform features

• Participate in pilots, upgrades, and new solution rollouts

• Validate vendor-delivered capabilities against business and reporting needs

• Act as the primary internal point of contact for vendor support and enhancements

Dashboards, Reporting & BI Integration

• Build dashboards and reports within the platform to support operational and executive decision-making

• Translate financial, KPI, and initiative data into clear, actionable visualizations

• Enable and support integrations with BI tools such as Power BI

• Ensure data quality, consistency, and usability across platform and BI outputs

Integrations & External Systems

• Design and support integrations between the platform and external systems using APIs or data feeds

• Support connectivity to enterprise systems such as Workday

• Monitor and troubleshoot integrations and data flows

• Collaborate with IT and data teams to ensure reliable and scalable integrations

Business Process Enablement & Workflow Design

• Learn and understand business processes related to:

• Business case intake and approvals

• Portfolio planning and prioritization

• Financial tracking and KPI measurement

• Initiative lifecycle management

• Translate business requirements into platform configuration, workflows, and automation

• Design and maintain workflows for approvals, updates, and reporting

• Act as a bridge between business stakeholders and technical teams

Continuous Improvement & Support

• Identify opportunities to improve platform usability, reporting, and efficiency

• Provide advanced support for complex platform issues and use cases

• Develop documentation, best practices, and user guidance to support adoption

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field.

• In lieu of degree, 7+ years of experience in related field.

• Experience as a Platform Administrator, System Administrator, or similar role

• Strong understanding of role-based access control and system configuration

• Experience building dashboards and reports within a platform or analytics tool

• Ability to learn complex business processes and translate them into system solutions

• Strong analytical, testing, and problem-solving skills

• Excellent communication skills with both technical and non-technical stakeholders

Bonus Points: (Preferred qualifications)

• Experience with McKinsey Wave or similar project planning, portfolio management, or business case platforms

• Healthcare industry experience or familiarity with healthcare business environments

• Experience integrating with Power BI, Workday, or similar enterprise systems

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$107,901.00 - $172,642.00

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We're committed to better health and better health care - in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Authorization to Work in the United States We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español. Request Accommodations Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at HR.Staffing@bcbsnc.com . Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming