Enterprise DocuSign Administrator
Role details
Job location
Tech stack
Job description
The Enterprise DocuSign Administrator is responsible for the administration, configuration, and optimization of enterprise workflow and eSignature solutions, with a primary focus on DocuSign and related SaaS platforms.
This role partners with business stakeholders, architects, and technical teams to design and implement scalable, secure, and user-centric solutions that streamline document generation, approval workflows, and service delivery across Harris County. The position plays a key role in advancing digitization initiatives through workflow automation, system integrations, and platform governance.
In addition to solution delivery, this role provides ongoing support, troubleshooting, and performance optimization of enterprise applications, ensuring system integrity, data flow, and compliance with County standards., + Administers and configures DocuSign eSignature, including user management, permissions, templates, and reporting
- Owns and standardizes enterprise DocuSign templates, workflows, and governance practices across departments
- Designs and maintains standardized, data driven templates and workflows to streamline document generation and execution processes
- Collaborates with business stakeholders to gather requirements, map processes, and implement scalable workflow and digitization solutions
- Develops and maintains integrations between enterprise platforms to ensure reliable data flow
- Provides operational and administrative support for SaaS platforms, ensuring system availability, performance, and security
- Troubleshoots system issues and resolves service requests by diagnosing root causes and coordinating with vendors as needed
- Supports governance activities including requirements documentation, testing, deployment, and adherence to compliance and audit protocols
- Partners with solution architects to align data models, integration patterns, and system design with enterprise standards
- Provides user training, documentation, and guidance to support adoption and effective platform utilization
- Collaborates with internal teams to identify opportunities for automation, process improvement, and enhanced system capabilities
- Serves as the primary SME for DocuSign, providing technical leadership, administration, and support
Requirements
- Associate Degree or two-year technical certificate in Computer Science or other related field, + Three (3) to six (6) years of experience in SaaS platforms, workflow automation, or enterprise application support/development
- Hands-on experience with DocuSign or similar eSignature platforms strongly preferred
- Experience administering DocuSign (and/or other eSignature / CLM), including templates, permissions, and reporting
- Experience with system integrations and APIs
- Experience with process design, including process mapping, requirements documentation, and acceptance criteria development
- Experience supporting enterprise applications in a production environment
- Experience with enterprise content management systems (OpenText, SharePoint) preferred
- Scripting or programming experience (e.g., JavaScript, PowerShell, or similar) preferred
Knowledge, Skills and Abilities
- Knowledge of workflow automation, system integrations, and cloud-based applications
- Familiarity with REST APIs, JSON, and integration patterns
- Understanding of data models, testing/validation processes, and system design principles
- Strong problem-solving and analytical skills
- Effective communication and stakeholder engagement
- Ability to translate business requirements into scalable technical solutions
- Ability to manage multiple priorities in a fast-paced environment
- Ability to provide technical guidance, training, and user support, + Bachelor's Degree in Computer Science or a related analytical field
- Experience with OpenText, SharePoint, or similar ECM platforms
- Experience working in a government or regulated environment, + High School or GED diploma
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher
- None of the above
02
If you selected a college degree in response to the previous question, which of the following best describes your major?
- Computer Science
- Information Systems
- Other related field
- Unrelated field
- N/A; No degree
03
Have you completed a two-year technical certificate in Computer Science or a related field? Qualifying information must be documented in the Education section of your application.
- Yes
- No
04
In which of the following areas do you have demonstrated work experience? Select all that apply. Qualifying experience must be documented in the Work Experience section of your application.
- SaaS platforms
- Workflow automation
- Enterprise application support/development
- None of the above
05
Does your background include hands-on experience with DocuSign and/or similar eSignature platforms?, If you answered Yes in response to the previous question, does your experience include managing templates, permissions, and reporting within DocuSign and/or another CLM platform?, + Less than three full years
- Between three and five years
- Five or more years
- N/A; No experience
08
Please provide details of your related experience. If you do not have this experience, type "None" in the space provided. Please provide a detailed response as attachments will not be reviewed during the initial screening process.
09
In which of the following areas do you consider yourself to have strong knowledge and understanding? Select all that apply.
- System integrations and APIs
- Supporting enterprise applications in a production environment
- Enterprise content management systems (OpenText, SharePoint)
- Scripting or programming (e.g., JavaScript, PowerShell, or similar)
- None of the above
10
Do you have prior work experience within government or a highly regulated agency?
Benefits & conditions
- Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years.
- Open arrest for any criminal offense (Felony or Misdemeanor).
- Family Violence conviction.
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave*
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
