VP Change Management (Hybrid)

The VP Change Management (FCRM Advisory) assists and leads operating model design and process improvement. This role evaluates current-state organizational structure, governance, and end-to-end workflows; defines target-state designs; and drives adoption through structured change management. The VP partners with leadership, operations, and cross-functional stakeholders in a highly collaborative and matrix environment to implement scalable, well-governed processes, clear documentation, and a continuous improvement culture-strengthening efficiency, quality, and control in a regulated environment. The role also identifies opportunities to modernize workflows using automation and AI-enabled tools where appropriate, with appropriate controls and quality standards., Leads operating model and organizational design: assess current-state structure, roles/responsibilities, spans/layers, handoffs, and governance; recommends and drives target-state design and implementation.

1. Drives and owns process re-engineering for priority workflows. Facilitates current-state mapping, root cause analysis, redesign, control point definition, and measurable improvements.
2. Assists in the design and implementation of process governance: documentation standards, version control, change control, approvals, training/enablement approach, and audit-ready artifacts aligned to policy and control expectations.
3. Intake and service management for Advisory work: triage standards, routing rules, ownership models, SLAs, escalation paths, and closure reporting.
4. Drives adoption through change management: stakeholder analysis, communication strategies, enablement/training materials, reinforcement plans, and feedback loops to ensure new operating models and processes stick.
5. Develops executive-ready communications (briefs, decks, updates, stakeholder communications) with leadership to translate complex change into clear decisions, priorities, and actions.
6. Facilitates effective transformation governance: agendas, pre-reads, decision logs, risk/issue management, dependency tracking, and escalation to maintain momentum and remove blockers.
7. Assists in the identification and implementation of modernization opportunities using automation and AI-enabled tools, ensuring practical deployment, quality checks, and appropriate guardrails.
8. Serves as a connector and motivator across teams and stakeholders, using influence, clarity, and follow-through to drive aligned outcomes.
9. Performs other duties as assigned.
10. No travel required.

• Bachelor's degree or equivalent experience. Relevant disciplines may include (but are not limited to) business, communications, journalism, humanities, social sciences, public policy, or related fields-with demonstrated strength in organizing information and communicating clearly.
• 8+ years of experience leading or owning meaningful work in operating model improvement, org/process design, process transformation, change management, business operations, program leadership, or comparable roles with demonstrable outcomes.
• Ability to lead cross-functional work in a matrixed environment, influence stakeholders, and drive decisions and adoption.
• Strong writing and communication skills: able to synthesize complex information, create usable documentation, and craft clear stakeholder communications.
• Comfort using modern productivity tools, including AI-assisted workflows, with sound judgment and quality
• Team player able to work effectively in a highly collaborative, growth-forward, multi-tasking environment.

Preferred Requirements

• Experience supporting teams in Financial Crime Risk Management (FCRM) and/or adjacent areas (compliance, risk, BSA/AML, fraud, investigations, payments risk, operational risk).
• Experience with process engineering and redesign methods (e.g., process mapping, requirements definition, root cause analysis, RACI, controls integration).
• Lean/Six Sigma (or similar) certification.
• CAMS and/or ACFCS (or similar) certification.
• Proficiency in Microsoft tools (Outlook/shared mailboxes, Excel, PowerPoint, Word, Teams/SharePoint); familiarity with reporting/visualization tools (e.g., Tableau/Power BI).