Analyst-Applications Intermediate

This analyst will support a variety of Outreach systems, including ClockwiseMD, Lifepoint, Outreach Operations, and multiple EMR-to-LIS and LIS-to-LIS interfaces. This position blends production support with project-based work and plays a key role in implementing, validating, and maintaining clinical interfaces that directly impact patient care and client satisfaction., Application & Production Support

• Provide day-to-day support for Outreach systems and reference laboratory interfaces to ensure stable, efficient operations.

• Participate in break/fix troubleshooting, system maintenance, and scheduled support rotations.

• Serve as part of an on-call rotation to support non-business hours operations.

Interface & Systems Management

• Assist with the implementation, validation, and support of new Outreach client interfaces.

• Configure, monitor, and troubleshoot HL7-based interfaces to support laboratory workflows.

• Maintain and upgrade Outreach system hardware and software to meet operational and client needs.

End-User & Client Support

• Provide application and limited hardware support to internal users and external Outreach clients.

• Communicate effectively with technical and non-technical stakeholders to resolve issues and support system adoption.

• Collaborate with internal teams and vendors during implementations and issue resolution.

Project Participation

• Contribute to Outreach-related projects, including new client onboarding, system enhancements, and interface improvements.

• Support documentation, testing, and validation efforts associated with new systems or changes.

Supported Applications & Platforms

ClockwiseMD

• Online check-in and virtual queuing platform used to manage patient wait times and improve patient experience across IU Health facilities.

EMR-LIS Interfaces

• Uni- and bi-directional interfaces connecting Outreach client EMRs to IU Health's Laboratory Information System.

Lifepoint

• Web-based portal used by Outreach clients to place orders, view results, and run administrative reports; also provides interface engineering services.

LIS-LIS Interfaces

• Bi-directional interfaces connecting IU Health's LIS to external reference laboratories.

Outreach Operations

• Platform supporting logistics, client services, and supply distribution for Outreach clients., * Supports the systems and interfaces that allow IU Health Pathology Laboratory to deliver testing services to external hospitals, clinics, and physician offices.

• Ensures Outreach applications and integrations are reliable, accurate, and responsive that directly impacts patient care and safety.

• Strengthens partnerships with Outreach clients by enabling timely test ordering, result delivery, and system connectivity.

• Contributes to operational efficiency and service quality across laboratory workflows and client operations.

• 3-5 years of relevant experience.

• Experience supporting healthcare information systems or laboratory applications.

• Working knowledge of HL7 for interface configuration and troubleshooting.

• Strong analytical, problem-solving, and technical troubleshooting skills.

• Excellent verbal and written communication skills.

• Proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams).

• Ability to balance production support responsibilities with project-based work.

Preferred Qualifications

• Experience supporting Laboratory Information Systems (LIS) or clinical interfaces.

• Prior experience working with external clients or outreach programs in a healthcare environment.

• Familiarity with interface engines, validation workflows, or healthcare interoperability concepts.

Work Environment & Support Expectations

• Participation in an on-call rotation to provide non-business-hours support.

• Collaboration with Lab Outreach leadership, Pathology leadership, vendors, and external client technical teams

• Support of a highly integrated, client-facing environment where interface reliability is essential to patient care and customer satisfaction

* Plays a key role in advancing IU Health's mission by extending high-quality laboratory services into the communities we serve. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.