Onsite Support Engineer
Role details
Job location
Tech stack
Requirements
Do you have experience in Windows?, Do you have a Bachelor's degree?, Must Have Technical/Functional Skills Good knowledge about Laptop/Desktop device management and troubleshooting for operating System Troubleshooting Audio/Video devices in meeting rooms Management and troubleshooting for conference room devices Good to have knowledge about ServiceNow Should have basic knowledge of Network Roles & Responsibilities Minimum 3-5 years of experience providing onsite and deskside support to end users. Build, configure, and troubleshoot installation images, applications, and hardware components on customer PCs and laptops. Provide support for meeting room setups and video conferencing systems. Troubleshoot and support printers, scanners, and peripheral devices. Support mobile devices including iPads, iPhones, and Android phones. Perform end user data backup and restoration as required during service incidents. Offer smart hands support for data center equipment. Replace defective data center components (e.g., swapping modules, reconnecting patch cables) as instructed by OEM Tech Support. Demonstrate experience working with ITSM ticketing tools, such as ServiceNow (SNOW). Strong working knowledge of Windows 10/11 and both current and legacy hardware platforms, including experience in building, configuring, replacing, and troubleshooting PC/laptop components. Familiarity with Microsoft SCCM/Intune. Excellent communication skills in both English and the local language are mandatory., Qualifications : BACHELOR OF COMPUTER SCIENCE
Benefits & conditions
Pulled from the full job description
- Pet insurance
- Health insurance
- Vision insurance
- Dental insurance
- Commuter assistance, Salary Range $52000 -$55000 years TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.
