Helpdesk Technician

1. Provide technical assistance and troubleshooting related to personal computer (PC) software &

hardware and telecommunication services, including connectivity, to all LM and LMS employees,

subcontractors, and affiliates.

1. Provide efficient, knowledgeable, and professional telephone, email, and face-to-face support of the user population to address requests.
2. Thoroughly and accurately document all activity in the organization's trouble-ticketing system.
3. Troubleshoot issues presented in a timely and accurate fashion.
4. Provide end user training and assistance where required.
5. Collaborate with other IT support personnel for topics beyond the scope of first level support.
6. Possess ability to independently organize own work to meet established objectives, using discretion in performing duties.
7. Consistently provide polite, professional, and patient telephone support for a wide range of technical support needs to a geographically dispersed user population representing widely varying levels of technical capabilities.
8. Work with end users to identify and deliver required software and hardware service via telephone,

email, and in-person interaction.

1. Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and

hardware, networked peripheral devices, and telecommunications services.

1. Perform on-site and remote analysis, diagnosis, recommendation, and implementation of corrective solutions for complex PC issues.
2. Assist in maintaining an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
3. Maintain up-to-date knowledge of relevant software and hardware products.
4. Other duties as assigned., Sedentary: Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs may be defined as sedentary when walking and standing are required only occasionally, and all other sedentary criteria are met.

Education: Associate degree in computer science, information technology, business, or

related field preferred. Experience in lieu of education considered.

Experience: No minimum experience required. 2 years of Helpdesk experience preferred.

Licenses Valid Driver's License

Certifications No professional certification required. Microsoft, Adobe, CompTIA A+ or other

technical certifications preferred.

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC): Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location., 3. Background Check (Criminal, Civil, Educational, Previous Employment, etc.)

4. Driver Record Screen (for positions requiring on-the-job-driving)

REQUIRED SKILLS/ABILITIES:

This section is job specific skills/abilities that employee needs to have to perform the duties/functions of their job.

1. Possess theoretical and practical knowledge of software and hardware and exposure to assisting

others with needs related to the topics.

1. Excellent technical knowledge of network operations and PC hardware and peripherals.
2. Comprehensive working knowledge of computer systems and commonly used software, specifically current versions of Microsoft Windows and Office suite of products.
3. Capability to quickly grasp support requirements for software and processes specific to the user-

operating environment.

1. Powershell skills a plus. Legacy Management Support (LMS) Organizational Core Values: One Team, One Mission Successfully execute the LM mission safely through a disciplined culture of organizational excellence.
2. Safety - The foundation of everything we do.
3. Teamwork - Leading with trust, open communication, and collaboration.
4. Quality - Striving to exceed expectations.
5. Ownership - Each of us has the responsibility to contribute and be accountable.

Employment is at will, unless prohibited by local and/or state laws.

Compensation Details:

$25.65

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.