Client Services Specialist

• Serve as the primary point of contact for existing customers regarding contract renewals, account updates, and ongoing service needs
• Manage and process customer renewals accurately and on time, ensuring a seamless and positive customer experience
• Proactively reach out to customers ahead of renewal dates to confirm terms, address questions, and prevent lapses
• Update, maintain, and track customer records, renewal activities, and communications within Salesforce
• Respond to inbound customer inquiries via phone and email, resolving issues efficiently and professionally
• Collaborate with sales, account management, and billing teams to ensure accurate pricing, contracts, and documentation
• Identify opportunities to improve customer retention and flag upsell or cross-sell opportunities when appropriate
• Ensure compliance with company policies, pricing guidelines, and renewal procedures
• Meet or exceed individual and team performance metrics related to renewals, response times, and customer satisfaction

• Previous customer service, account management, or renewals experience preferred
• Hands-on experience using Salesforce to manage customer data, activities, and workflows
• Strong communication skills with the ability to explain renewal terms clearly and confidently
• Detail-oriented with strong organizational and follow-up skills
• Ability to manage multiple renewals and customer requests simultaneously in a fast-paced environment
• Comfortable working cross-functionally with sales, billing, and internal support teams
• Proficient with Microsoft Office or Google Workspace
• High school diploma or equivalent required; associate's or bachelor's degree a plus

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Beacon Hill is hiring! We have partnered with a growing technology company in hiring a Client Services Specialist to start immediately. This is a contract role to help during the peak busy season and it's 100% remote., Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.