Morpheus Enterprise and Morpheus VM Essentials Support Engineer

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across on-prem, hybrid, and cloud environments.
• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
• Drive timely resolution of support cases in alignment with SLAs.
• Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Collaborate with cross-functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
• Own highest-severity escalations, critical customer incidents, and RCA activities.
• Provide architectural guidance to customers and internal teams.
• Collaborate closely with Engineering on defect reproduction, triage, and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Serve as a mentor/technical leader for the entire support organization.
• Influence product roadmap through field insights and complex deployment learnings., Senior engineers with deep expertise in virtualization, cloud orchestration, multi-tenant architectures, or enterprise datacenter operations.

• Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
• Track record of leading escalations, RCAs, and cross-functional engagements.
• Ability to influence product quality and drive architectural improvements.
• Provides guidance and mentoring to less experienced engineers.
• Excellent written and verbal communication skills; mastery in English language.
• Ability to troubleshoot, isolate, and resolve complex problems.
• Ability to quickly learn products/technologies to a deep level.
• Experience in effectively dealing with difficult people and process situations.
• Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries.
• Strong conflict resolution skills.
• Drive for taking ownership of problems and self-development.
• Excellent judgment, flexibility and perseverance.
• Ability to effectively manage many responsibilities at the same time.
• Solid decision making and negotiating skills.
• Flexibility to adapt to changing priorities and business requirements.
• Curiosity, fearlessness and willingness to jump into ambiguous technical situations

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Georgia & Texas The listed salary range reflects base salary. Variable incentives may also be offered."

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE., HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.