Information Technology Client Analyst 1 - Administration - Office of Technology - Kanawha Co.

• Image, install, and troubleshoot computer systems for various State Agencies which may include Department of Corrections Facilities and/or State Hospitals.
• Use an ITSM (IT Service Management) tool to accept assignment of incidents and tasks and update the ITSM daily, recording all work performed and resolving incidents or tasks, when completed.
• Assist in agency moves.
• Participate in large agency - wide computer, peripheral, and software upgrades.
• Actively participate in Google Chat Spaces for Client Services Field Staff and your assigned region.
• Assist the service desk answering calls on a rotating schedule.
• ** Placed on a rotating call out schedule ** (Kanawha County Only).
• Performs other duties as assigned.

• A valid driver's license and dependable transportation are required.
• Travel to various State Agencies to perform work.
• Maintain accurate mileage records.
• You must be able to lift up to 50 pounds.
• Providing excellent customer service is a priority.
• Regular attendance is an essential part of this position., Training: Bachelor's degree from a regionally accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or closely related field, OR, graduation from a standard high school or the equivalent, plus two WV Office of Technology approved information technology certifications. Experience: Two years of full-time or equivalent part-time paid experience installing, supporting and troubleshooting computer hardware, software and/or network connectivity. NOTE: Acceptable information technology certifications include CompTIA's A+ or Network + Microsoft Certification, any Cisco certification or any Help Desk Institute Certification., Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.

We welcome you to join our WV Office of Technology team where we value work/life balance. We offer a great benefits package that includes paid holidays, insurance and flexible benefits, and ample annual and sick leave accrual. Various training opportunities are provided for our employees.