SAP NS2 TSM Manager

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP NS2 TSM Manager - Virtual

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager's approval to transfer.

The is a people manager role that will manage a team of Technical Service Managers supporting NS2 RISE PCE customers. Each Technical Service Manager supports multiple customers and is supporting delivery as a customer facing role. TSMs own the customer landscape and advise on critical and complex landscape changes during life cycle management

• As a people manager, you are primarily responsible for the management and advancement of a team with technical background. Key expectations and tasks of the role are:

• Being accountable for TSM delivery and support of customers ensuring high quality of customer engagement and satisfaction.

• Responsible for managing, developing, and further growing the teams of employees at all levels of experience, operating in a dynamic and fast-growing business environment.

• Strong strategic thinking with active collaboration and relationship with stakeholders in the across multiple teams within NS2 and SAP.

• Communication with customers and SAP-internal stakeholders including C-level.

• Excellent delivery & engagement management, relationship building and de-escalation skills.

• Facilitating and leading initiatives/programs which include effective interaction with senior leadership in NS2 & SAP.

• This is a customer-facing role and would require about 30% travel.

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information management with Project Management certification.Years of experience can be used in lieu of a degree
• Strong customer service focus and C level communication, and experience in the cloud business
• Successful track record of leading strategic projects
• Strong knowledge and hands on experience in SAP Basis/HANA is a mandatory
• Excellent technical project management experience in major activities like OS/DB migrations, upgrades, Datacenter migration etc
• Ability to work under pressure and constantly add value to customer and within NS2 & SAP
• Previous management experience strongly preferred

WORK EXPERIENCE

• 8+ years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments.
• 8+ years experience with solution design, enterprise architecture and SAP implementation.
• 4+ years' experience in technical project management for SAP Operations or Implementation
• Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc)
• Experience working with Aerospace and Defense customers is a plus
• Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage.
• SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
• Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
• Cloud security including Cyber Security, Encryption, and key management knowledge is a plus.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.